Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.
Major brands like U.S. Bank, Bank of America and Chase amp up payments capabilities in mobile apps, raising the bar for all providers.
How to Avoid Sagging Satisfaction Scores As People Bank More Digitally
Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust.
Google Claims It Has ‘No Interest In Ever Becoming a Bank’
'Plex,' a combined checking and savings product that plugs into the Google Pay wallet, pulls in more banks. Citibank explains its plans.
4 Ways to Differentiate Your Banking App and Drive Acquisitions
It's difficult to stand out in a crowded mobile app market. The right mix of marketing, UX, security and customer feedback brings results.
Challenger Bank Strategies for Banks and Credit Unions
Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition.
Is a Subscription Model the Answer to Challenger Banks’ Profit Problem?
This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new features.
BankMobile: From Fintech Bank to Techfin Platform
BankMobile started out as a brainchild of Customers Bank. Then, it acquried a college student checking platform, then it partnered with Sprint Mobile. Later, it partnered with GooglePay. Co-founders Jay and Luvleen Sidhu discuss the digital bank's story and the plans for growth in banking.
Digital-First Banking Doesn’t Mean Chasing Every Fintech Innovation
This digital pioneer goes branchless but says no to partnerships with Google & Alexa voice banking. Listening to what consumers want is key.
Financial Wellness Tools Propel Fintech Deeper into Banking Space
MoneyLion, with six million members, sports a new banking app and digital money-management features suited to COVID-impacted consumers.
How the Appointment Economy Is Changing the Retail Banking Experience
Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.
Banks and Credit Unions Must Take Digital IDs Seriously Now
Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity technology.
Data Critical for Retail Bankers as Digitization Increases
Consumers demand increasing agility and personalization out of mobile and other offerings. Data analytics can help banks deliver.
Consumer Frustration With Banking Apps and Mobile CX Lingers
Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace it.
Challenger Bank Grows by Supporting Financial Inclusion
Stuart Sopp, founder and CEO Current, says the Covid-19 pandemic was the launchpad for the digital bank. It already serves over a million active users a year, and is forecasted to keep growing.
Four Big Ways 5G Technology Will Change Banking
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Banking’s Interest in Conversational AI Jumps During COVID Lockdowns
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting in.
Mobile Banking: Financial Institutions Must Clean Up Their Apps
Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the website.
How COVID-19 Has Changed Payments & Banking Behaviors Forever
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
What Bankers Can Learn from an American Living Cashless & Masked in Shanghai
Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very different.
Over COVID Horizon, Mobile Banking Demands Strategic Clarity
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
What Varo Money’s Deal with Moven Means for Challenger Banks’ Future
COVID's impact led to the demise of one of these fintech banks but has new accounts soaring at the other. The CEOs describe the arrangement.
Will the Pandemic Catapult Mobile Video Banking Into the Big Time?
Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch alternative.
