Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.
Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.
To get an edge in attracting digital users, more banks, credit unions and fintechs are letting potential customers try out their mobile banking apps.
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Stuart Sopp, founder and CEO Current, says the Covid-19 pandemic was the launchpad for the digital bank. It already serves over a million active users a year, and is forecasted to keep growing.
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting in.
Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the website.
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very different.
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
COVID's impact led to the demise of one of these fintech banks but has new accounts soaring at the other. The CEOs describe the arrangement.
Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch alternative.
As cities are shut down due to the coronavirus, the banking industry must help consumers do all of their banking from their home.
Consumers increasingly use smartphones to research and apply for a checking account. Lessons from six large banks point the way for others.
Deposit capture via smartphone has become a must-have, but banking institutions will be passed by competitors if they don't keep innovating.
Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising stars.
Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new approach.
As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant.
Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor.
Consumers now funnel billions into automatic saving apps. They love the 'found money' experience. So far, mostly fintechs have taken the lead.