Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.
To get an edge in attracting digital users, more banks, credit unions and fintechs are letting potential customers try out their mobile banking apps.
How the Appointment Economy Is Changing the Retail Banking Experience
Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.
Banks and Credit Unions Must Take Digital IDs Seriously Now
Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity technology.
Data Critical for Retail Bankers as Digitization Increases
Consumers demand increasing agility and personalization out of mobile and other offerings. Data analytics can help banks deliver.
Consumer Frustration With Banking Apps and Mobile CX Lingers
Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace it.
Challenger Bank Grows by Supporting Financial Inclusion
Stuart Sopp, founder and CEO Current, says the Covid-19 pandemic was the launchpad for the digital bank. It already serves over a million active users a year, and is forecasted to keep growing.
Four Big Ways 5G Technology Will Change Banking
Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile networks.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Banking’s Interest in Conversational AI Jumps During COVID Lockdowns
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting in.
Mobile Banking: Financial Institutions Must Clean Up Their Apps
Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the website.
How COVID-19 Has Changed Payments & Banking Behaviors Forever
The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment.
What Bankers Can Learn from an American Living Cashless & Masked in Shanghai
Shanghai-based Richard Turrin lives the 'new normal' COVID-19 ushered into China. From transportation to payments, life's very different.
Over COVID Horizon, Mobile Banking Demands Strategic Clarity
Having any mobile product helped financial institutions serve people during the contagion. But 'adequate' won't cut it in the new reality.
What Varo Money’s Deal with Moven Means for Challenger Banks’ Future
COVID's impact led to the demise of one of these fintech banks but has new accounts soaring at the other. The CEOs describe the arrangement.
Will the Pandemic Catapult Mobile Video Banking Into the Big Time?
Interest in live video banking was warming up prior to coronavirus. Now it's hotter as the technology is used as a branch alternative.
Banking Without Branches a Matter of Life and Death
As cities are shut down due to the coronavirus, the banking industry must help consumers do all of their banking from their home.
The Good and Bad (and Ugly) of Big Banks’ Mobile Sales Experience
Consumers increasingly use smartphones to research and apply for a checking account. Lessons from six large banks point the way for others.
Key Customer Experience Trends in Mobile Photo Deposits
Deposit capture via smartphone has become a must-have, but banking institutions will be passed by competitors if they don't keep innovating.
The Challenger Banks That Threaten to Disrupt Financial Institutions
Out of hundreds of fintech rivals, 30 stand out as serious competitors to banks and credit unions, including five rising stars.
Ally Bank Lab Builds Savings Features into App to Solve Pain Points
Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new approach.
Capital One Doubles Down on Chatbot with New Features and Marketing
As it promotes 'Eno' in a national TV ad campaign, the bank reveals key details about its AI-powered, but less-well-known, digital assistant.
Varo Money Becomes First Fintech to Get Banking Greenlight from FDIC
Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor.
Are Banks & Credit Unions Losing Out on Savings Apps?
Consumers now funnel billions into automatic saving apps. They love the 'found money' experience. So far, mostly fintechs have taken the lead.
