Mobile Banking

Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.

The latest big company to enter banking targets 8-17 year-olds to lock-in Gen Z (and their parents) as they establish financial habits.

Revolut's low-key debut in the American market may mislead traditional institutions to falsely conclude it isn't a real threat.

Digital access became a mainstay during Covid, but the price going forward is more care by financial institutions (and app users).

J.D. Power finds mobile and online banking customers that rely solely on remote channels miss the extra communication branch visits provide.

Digital wallets will surf the coronavirus wave for at least half a decade as people avoid potential contamination.

With so much riding on digital channels, how banks, credit unions and neobanks promote their apps is critical to adding (and holding) users.

Research shows fintechs and neobanks benefiting more than traditional institutions from the shift to digital channels triggered by Covid-19.

While some mobile banking apps' check capture functions have improved tremendously, many institutions need to step things up.

Paradoxically, the increased use of digital banking will demand banks and credit unions devote more attention to the human element.

Traditional institutions must remember they are competing with every mobile app's look and feel, not just fintechs, neobanks and other banks.

Use of digital banking tools skyrocketed during the pandemic. Is your financial institution keeping up, and how much room for growth is left?

The growing gap in digital capabilities between community institutions and big banks could spell doom for many if they don't quickly adjust.

People want their financial lives simplified, which is why PayPal says it is turning its digital wallet into a 'super app' to rule them all.

Functionality is the foundation, but it won't differentiate your institution. Four other user experience elements are required.

This midwestern institution is challenging both megabanks and neobanks with some of the most innovative digital banking solutions around.

With exceptional targeting and speed, SMS messaging is a fast-growing and increasingly effective marketing communications tool.

Data confirms one idea about mobile/web product expectations but refutes two others relating to personalization and willingness to pay.

COVID-19 accelerated demand that was already growing but megabank also saw the need for new digital twist on small business accounts.

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust.

'Plex,' a combined checking and savings product that plugs into the Google Pay wallet, pulls in more banks. Citibank explains its plans.

It's difficult to stand out in a crowded mobile app market. The right mix of marketing, UX, security and customer feedback brings results.

Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer acquisition.