Top Digital Banking Transformation Trends
Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.
Articles about data analytics in banking, including data analytics tools, big data, how to leverage data to personalize the digital banking experience, and other advanced data analytics strategies to drive business decisions.
The evolution of the chief marketer from overseeing ads placements to product innovation is a sign of a new era in executive thinking that's blending sales, product and finance.
Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes.
Most users of artificial intelligence in banking have not maximized their ROI. Here's how banks and credit unions can improve results.
Consumers now expect value in return for providing more data, yet most financial institutions still think of 'privacy' as 'compliance.'
People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.
Deloitte predicts that AI will drive evolution of advanced tech into a commodity and place renewed emphasis on marketing and management.
External data and analytic capabilities can be used by banking organizations, but internal teams must be trained to deploy these insights.
At many banks and credit unions, creativity gets priority over data management. Here's how to make your customer information more useful.
Better communications and training, versus more marketing technology, could turn things around. Right now, money, and data, are being wasted.
Data is at the core of digital customer experiences, but many financial institutions cannot access good quality information in real-time.
Finding the right balance of internal capabilities and outside expertise will be crucial to success and may prompt more fintech acquisitions.
WeBank was the first digital-only bank to hit the Chinese banking industry, and it was founded as a way to provide banking solutions to underserved customers and SMBs, says executive vice president and CIO Henry Ma.
Digital IDs are, for the most part, a young and unadopted technology — particularly by the traditional banking industry. However, as they grow more popular, it'll be important that banks and credit unions understand the benefits and risks of KYC and digital identity verification, says David Birch.
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Personalized insights driven by deep customer understanding are what will make banks and credit unions stand out in the 'next normal.'
As the recession redraws the consumer landscape most financial institutions can apply better analytics to information they already possess.
The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.
It’s not just who your financial institution knows, but what you know and when you act that sells the right product when people need it.
Age may no longer be the most important shaper of marketing decisions. 'Millennials,' 'Gen Z,' et al may be secondary to pandemic factors.
The DBR finds while banks know the importance of digital transformation, many still have not implemented the required strategies.
Making tomorrow's superior banking tech like chatbots and voice assistants function properly hinges on better use of customer information.
QuickBooks Cash Account, with Green Dot as partner, will build on the software company's existing base of five million small businesses.
Better digital CX at financial institutions demands continual improvement. Human thought can't keep up, but artificial intelligence can.
Consumers demand increasing agility and personalization out of mobile and other offerings. Data analytics can help banks deliver.
Learn how to enhance your brand’s local visibility, generate more leads, and attract more customers, all while adhering to industry regulations and compliance.
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