
Make Bill Pay a Consumer Magnet Again
Exclusive white paper showcasing why FIs must transform bill pay into a personal financial tool and what they can gain by doing so.

Why Creating A Seamless Customer Experience is Crucial for Banks
SLD’s latest financial study looks at why the current financial strategy of closing bank branches isn’t working for customers and how to fix it.
Read More about Why Creating A Seamless Customer Experience is Crucial for Banks
34%
Number of big bank customers who say they ‘definitely will not’ switch during the next 12 months.
— ABA Bank Marketing Magazine
1.4%
Growth in credit union membership in 2009. It was 1.6% in 2008.
2009 – 91,175,370
2008 – 89,861374
356
Number of credit unions that disappeared in 2009
— CreditUnions.com
924
Number of banks that have disappeared since 2005.
— Market Rates Insight
7,507
Number of bank branches that have been built since 2005.
— Market Rates Insight
21,341
Number of credit union branches in 2010, 51 more than in 2009.
— CreditUnions.com
$400B
Total of all nonperforming loans at U.S. banks (5.46% nationwide).
— Gonzo Banker
23%
Consumers who think it’s justifiable to default on a mortgage if their home is underwater.
— National Foundation for Credit Counseling
26%
Percentage of consumers saying they would opt in to an overdraft program.
22% would not and 39% were undecided.
— Nielsen
Only one-quarter (27%) of consumers claim to know all about the new regulations. Most have just heard a little (37%) or never heard of the changes (36%)
— Nielsen
70%
Bankers who said they were more innovative than their competitors.
— Accenture/Bank Technology News
72%
Banks saying that innovation was one of their top three priorities.
— Accenture/Bank Technology News
63%
Bankers saying their company is looking for the next “silver bullet” versus developing a portfolio of innovations.
— Accenture/Bank Technology News
39%
Percentage of “innovative” new products that have failed because of incorrect pricing.
— Accenture/Bank Technology News