Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
In his annual management letter, Jamie Dimon, JPMorgan Chase chairman and chief executive, analyzes the impact of three key technologies.
True Conversational AI Solutions Eluding Financial Institutions
Banks need to blend multiple technologies to bridge the gap between basic chatbot conversations and more complex financial inquiries.
Data and AI Will Drive Banking’s Autonomous Future
With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.
How AI Can Help Financial Institutions Rescue At-Risk Consumers
'COVIDnomics' expose more people to predatory lenders. With artificial intelligence traditional lenders can counter with advice and credit.
Why the ROI of AI Falls Short in Banking
Most users of artificial intelligence in banking have not maximized their ROI. Here's how banks and credit unions can improve results.
Banks Benefit from AI, But Consumers Remain Skeptical
People question the value of AI-enabled interactions, including basic chatbots. Six steps can accelerate AI's impact on customer experience.
AI’s Real Impact on Banking: The Critical Importance of Human Skills
Deloitte predicts that AI will drive evolution of advanced tech into a commodity and place renewed emphasis on marketing and management.
Digital Banking Strategies Hampered By AI Talent Gap
External data and analytic capabilities can be used by banking organizations, but internal teams must be trained to deploy these insights.
AI Innovation in Banking Is on the Threshold of Significant Advances
Finding the right balance of internal capabilities and outside expertise will be crucial to success and may prompt more fintech acquisitions.
WeBank: The Most Advanced Digital Bank in the World
WeBank was the first digital-only bank to hit the Chinese banking industry, and it was founded as a way to provide banking solutions to underserved customers and SMBs, says executive vice president and CIO Henry Ma.
7 Essentials of Digital Banking Transformation Success
The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.
Intuit Muscles into Banking with AI-Powered Primary Checking Account
QuickBooks Cash Account, with Green Dot as partner, will build on the software company's existing base of five million small businesses.
7 Ways AI Will Transform Your Bank into What Consumers Really Need
Better digital CX at financial institutions demands continual improvement. Human thought can't keep up, but artificial intelligence can.
Greater Acceptance of AI Translates to Lower Satisfaction Levels
Consumers expect more benefits than they're getting from the technology. Key for financial institutions is to humanize the AI experience.
Are Today’s Banks Prepared To Deploy Tomorrow’s Technologies?
Advanced technologies deployed by financial institutions post-COVID — like AI and the Internet of Things — will determine tomorrow's winners.
Banking’s Interest in Conversational AI Jumps During COVID Lockdowns
BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting in.
Banks & Credit Unions Must Get Serious About Marketing Automation Now
Personalized marketing is no longer optional, but the only way banks and credit unions can pull it off is with an automation platform.
How to Supercharge Customer Communications with AI
How banks communicate with your consumers — even in those challenging marketing communications — is critical to increasing consumer loyalty.
Banking Execs Say AI Will Separate Winners From Losers
Increased acceptance of data sharing by consumers (thanks to Netflix) enables banks and credit unions to ramp up artificial intelligence use.
Chatbots to the Rescue: How Conversational AI Will Save Call Centers
The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language' chatbots.
How Fintech Unicorn Lemonade is Disrupting Insurance
Lemonade, a fintech unicorn, is rattling the insurance industry. Its CEO Daniel Schreiber joins Jim Marous to talk about the technology it's integrating and its business model.
How Algorithms Will Reshape the Entire Banking Landscape
'Self-driving' banking will increasingly become the norm for consumers and businesses as AI-powered apps handle financial decision making.
Financial Marketing During Times of Disruptive Change
Financial institutions, if they want to create brand loyalty with customers, should leverage data and advanced analytics, says Salesforce's Rohit Mahna.
