Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Doubling down on its initial successes, the Swedish BNPL e-commerce company is racing to further weave generative artificial intelligence into its operations as it readies its U.S. IPO.
How to Mitigate Risk and Consumer Fear As Banks Adopt GenAI
Cheat Sheet: A deep dive by Mastercard on generative artificial intelligence probes the balance between innovation, ethics & customer protection.
Inside Story: Ally & Microsoft Groundbreaking AI Collaboration
Leaders from Ally and Microsoft share inside perspectives on Ally’s collaborative approach to deploying a vast array of generative AI solutions at speed and scale.
How Financial Institutions Can Win the Next Stage of GenAI Race
Broader and deeper deployment of AI will require a nuanced approach to both the technology and the role of humans.
Lessons from Ally’s Experiment with GenAI Marketing: Commit, But Carefully
A combined marketing-IT experiment at Ally Financial saved thousands of hours of staff time. Next year will see bigger and deeper implementation.
After the OpenAI Drama, Should Banks Hit the Pause Button on Generative AI?
How will the debate between AI "boomers" and "doomers" play out in banking?
How to Use AI to Remove Financial Friction for Persons with Disabilities
Many banks' digital offerings remain challenging or inaccessible to the disabled. How AI can help fix that.
Power to the People: How to Get Banks, and Regulators, to Embrace AI for Investment
Why leadership from the big banks is needed to drive regulatory clarity on the use of AI in investing products and services.
Banks May Be Ready for Digital Innovation: Many on the Staff Aren’t
The rapid proliferation of digital products and services is exposing skill gaps among frontline employees that banks need to address if the technology is to deliver on its promise.
How OpenAI’s Turmoil Could Impact Banking’s Use of Generative AI
Updated: What does OpenAI's disruptive week mean for responsible and beneficial AI adoption in the financial services industry?
The Growth Opportunity Where Artificial Intelligence and Embedded Finance Meet
A $350 billion opportunity awaits banks and merchants that can figure out how to let AI power seamless embedded finance.
Artificial Intelligence Can Boost Lending Without a Whiff of Generative AI
AI can drive better decision making in lending by helping banks and credit unions find the sweet spots among credit risks.
How Generative AI is Changing the Face of Financial Services
Anu Sachdeva from Genpact shares the opportunities and changes that generative AI can bring to financial institutions.
Unlock AI’s Often Overlooked Potential to Improve Your Core Processes
Obsessed with sexy customer-facing AI, banks are ignoring internal uses that can deliver real-world results now, Cornerstone's Ron Shevlin says in this Q&A.
ChatGPT Will Become ‘ChatOMG!’ in 2024, Forrester Predicts
Large language models can do amazing things. But 10 banks and neobanks will have large problems in 2024, after genAI missteps, Forrester says.
Building Deeper Relationships with Data-Driven Journeys
James White from Total Expert discusses the power of data, analytics and building engagement for generating loyalty.
A Generative AI Decision-Making Guide for Community Banks and Credit Unions
A tactical approach for financial services leaders as they prepare to implement generative AI and execute their first use case.
Unleashing the Power of Generative AI: Three Use Cases for Payments
Financial services companies have long used AI to enhance products and combat fraud, but large-language models are a game-changer. This generative AI primer is for payments execs.
4 Steps to Dodge Trouble When Using Generative AI
Only a definitive plan can keep generative AI from producing misinformation, bias, privacy breaches and loss of control over end products.
Webinar: A Marketer’s Guide to AI and Banking
Learn how to utilize AI in your content strategy, and steps you can take to successfully incorporate AI into your overall marketing strategy.
How Generative AI Will Revolutionize Financial Services
IBM's John Duigenan shares how generative AI-driven innovations allow financial institutions to work smarter, deepen customer relationships and address competitive threats.
ChatGPT in Banking: Balancing Its Promise and Its Risks
Technology thought leader Brian Roemmele wants generative AI models to transform banking in positive ways and suggests ways to avoid pitfalls.
Webinar: Transforming CX in Financial Services with Generative AI
Discover a proven roadmap for harnessing the power of LLMs and Generative AI in your customer service organization.
