Failing to Experiment With AI Tools Like ChatGPT Is An Inexcusable Mistake
Stop wondering how other banks and credit unions are using generative AI tools like ChatGPT and start experimenting — because prompt engineering is our destiny.
Artificial Intelligence in Banking
Articles about how banks can use artificial intelligence, applications for AI in banking, advanced data analytics, automation and machine learning.
Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center
With artificial intelligence tools like ChatGPT, financial institutions see potential to improve the customer experience. But how far can they take it?
Fintech Vendors Must Stop Giving Small Institutions Short Shrift on AI Tech
Artificial intelligence can be an equalizer for financial institutions, but small banks and credit unions need better access to it.
Pros & Cons of ChatGPT and Other ‘Generative AI’ for Marketers
Artificial intelligence that writes, illustrates, creates hyper-segments and more seems a marketer's dream. (Don't let it become a nightmare.)
Explainer: What Bankers Should Know About Google’s Helpful Content Update
How could Google’s latest update to its algorithm impact banks and their websites? Here’s a crash course on its “helpful content” update.
Our ChatGPT Interview Shows AI Future in Banking Is Scary-Good
ChatGPT, the artificial intelligence chatbot, impressed us in a discussion about its abilities and its perspectives on the future of banking.
Digging Into KeyBank’s Conversational AI Strategy
The regional bank is using a test-and-learn approach with its new digital assistant, which has already improved contact center efficiency.
How Engaged Employees Improve Banking’s Customer Experience
Technology tools like crowdsourced innovation ideas and artificial intelligence create opportunities to push bank service to the next level.
How Community Banks Can Use AI to Improve Sales and Marketing
Community financial institutions share artificial intelligence tactics that help them optimize their sales and marketing efforts.
AI Maturity in Banking Lags All Other Industries
Despite emphasis on data and the deployment of many artificial intelligence solutions, banking is far from achieving the full benefits of AI.
How Banks Can Shed Light on the ‘Black Box’ of AI Decision-Making
The competitive pressure for banks to increase use of AI is running smack into growing pushback over model bias. 'Explainable AI' can help.
Chatbots’ Future in Banking: Supporting Employees And Improving CX
More nuanced now, thanks to AI advances, chatbots increasingly work in concert with humans to serve customers and even train employees.
4 Ways Conversational Banking Boosts Your Bottom Line
Relying too much on chatbots for online conversations frustrates customers. A hybrid approach integrates AI technology with human input.
The Hidden Risks of Artificial Intelligence in Bank Marketing
Many banking technologies leverage artificial intelligence and machine learning, but not knowing what's inside the black box can be risky.
The Complex Relationship Between Chatbots and Bank Call Centers
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor results.
AI Can Help Banks Provide Better Service to Credit & Debit Cardholders
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome that.
AI in Banking: Top Priorities for 2022 (And Beyond)
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Banks Are Digging Deeper into Potential of Artificial Intelligence
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver consistently.
Can Artificial Intelligence Jeopardize Banks’ Loan Growth?
A modern AI-supported loan platform can help community banks be competitive and grow, but requires care in deciding which features to use.
Four Trends Redefining the Payments System in 2022
The payments battle grows hotter as it ranges from mobile technology to digital currency to invisible payments via the internet of things.
AI Technology Can Assist Financial Institutions with Staffing Shortages
The 'Great Resignation' is an ongoing challenge. Here's how banks and credit unions can insulate their call centers from the staff shortfall.
The Roadmap for Changing AI from Banking Buzzword to Real Action
Financial institutions are scrambling to jump on the artificial intelligence bandwagon. But before you leap, get your data in order.
