In strategic planning meetings, new ways to increase fee revenue are often discussed. One option that inevitably comes up is raising overdraft/NSF fees. Does raising the fee by 10% add 10% to the bottom line? The answer is a resounding “no!” Raising your overdraft and NSF fee amount will impact you in three areas:
1. Attrition – The higher the price, the greater the attrition. Banks and credit unions charging less than $25 average an attrition rate of 12.27%, while financial institutions with prices between $25 and $35 average an attrition ratio of 14.6%.
2. NSF Frequency – The higher the price of an NSF item, the lower the NSF frequency (number of occurrences the average customer experiences per year).
3. Collected Fee Income – The decline in frequency more than offsets the increase in price.
Bottom Line: Increasing your price per NSF item may lead to less fee income per customer and attrition rates will rise. That will result in even more negative impact on overall profitability.
Join Kasasa for this game-changing webinar to learn how a new approach to retail checking and savings can help you create real growth.
PSCU’s sixth annual Eye on Payments study reveals shifts in consumer payments preferences and behaviors.