GenAI: Banking’s Best Offense in Challenging Times
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
The latest trends and strategies in banking, with ideas, insights and research senior executive bank management teams need to build their strategic plans.
A controversial rule, if it stands, could cost banking plenty and help its competition. But are there opportunities beneath the noise of battle?
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
As economic uncertainty causes customers to reevaluate relationships, experience excellence becomes the battleground that will determine bank loyalty in the future.
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Klarna plans to offer premium services by subscription. Should other fintechs, banks and credit unions follow?
Ted Moser, senior partner at Prophet, shares how platforms can empower companies to grow customer lifetime value, improve customer engagement and drive higher revenues.
Success in 2024 and beyond hinges on reallocating technology investments and priorities from defensive stability to strategic growth.
With the rising sophistication of fraud attempts and attacks, banks and fintechs should consider more identity-centric prevention models.
Regional banks with heavier exposure to office CRE take pains to show they're on it, while others emphasize their lack of exposure.
Do regionals have to consolidate to thrive? One leader says yes, but others see alternative strategies.
The president and CEO of the Independent Community Bankers Association on the dynamics shaping community banking today and her vision for the industry's future.
Banks must transition from a one-size-fits-all model of products and delivery to participatory engagement, where personal preference is king.
Viewpoint: The Supreme Court may drop a legal standard leaned on since 1984. This could influence the future regulatory moves of banking agencies.
Explore innovative strategies to reimagine your webinars — helping you create impactful virtual experiences that resonate with your audience and deliver measurable outcomes.
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In this live webinar, you'll see real examples of institutions using AI to maintain service quality, streamline internal processes, and enhance overall operational efficiency during transitions.
Read More about Enhance Customer Support and Employee Operations With AI
The state of the U.S. consumer looms large for the major banks as they look ahead to a series of Federal Reserve rate cuts.
President and CEO of ICBA shares the challenges, opportunities and future regulatory issues facing community banking organization at a time of significant transformation in the industry.
Long-awaited guidance on climate risk outlines what federal regulatory agencies expect from banks — while avoiding controversial issues.
It turns out the answer is yes, says Boston Consulting Group. Social goals can often align with commercial performance.
Cheat Sheet: Waits of over an hour stymie student loan borrowers seeking readjustments to payments under new relief effort.
Marketplace forces are finally pushing the U.S. toward open banking. Why that's good news.
Banks and credit unions know regulators are calling for heavy scrutiny of interest rate and liquidity risks. But what does that look like? Here's what to expect.
Delinquencies will rise, and the value of many foreclosed vehicles financed during COVID are underwater.
There's good news: Banks and credit unions may be uniquely positioned in 2024 to pursue radical reinvention.
Special Report: The tools banks require to deliver financial services everywhere, all the time, are at hand.
Real Talk: Old tactics don’t cut it anymore. Get exclusionary targeting to flip their strengths and outsmart your competition. Get JXM.
Read More about Don’t Fight Today’s Battles with Yesterday’s Weapons.
Needing to improve staff efficiency, Great River deployed new technology to centralize staff. The results? An 80% decrease in lobby wait times and 4-to-1 FTE.
Read More about This Credit Union Staffed Nine Branches With Just Three Employees.