The Right Way to Balance Digital and Branch Banking
One study shows that 31% of customers who switched banks did so when a branch closed. Is attrition inevitable as branch networks shrink?
Banking Trends & Strategies
The latest trends and strategies in banking, with ideas, insights and research senior executive bank management teams need to build their strategic plans.
Top Retail Banking Innovation Trends for 2023
Banks are better positioned to generate positive results from innovation initiatives. But legacy cultures and processes impede progress.
Innovation Challenge: Day 2 Takeaways from The Financial Brand Forum
Most banking leaders find innovation an ongoing struggle. Those at The Forum 2022 heard ideas from some of the leading innovation experts.
‘Hug Your Haters’: Day 1 Takeaways from The Financial Brand Forum
Out of the gate like a pent-up racehorse, The Forum 2022's opening day was part homecoming party, part future-ready workshop.
How CFPB’s New Data Sharing Rules Will Alter the Banking Landscape
The agency's rapid development of data sharing rules among banks, fintechs and other players will have major impact on banking's future.
Chase Cancels Kanye, But Should Banks Engage in Culture Wars?
Controversial customers could present a reputational risk for banks. But should they close accounts and take sides in the culture wars?
Top Factors Defining Future Success in Retail Banking
To prevail, banks must use data and analytics to enhance distribution, product innovation, back-office efficiency and improved experiences.
How Far Could CFPB Take Its Crusade on Bank ‘Junk Fees’?
Trimming fees for consumers is a Biden administration goal in many areas. But CFPB is plowing ahead in banking on multiple fronts.
4 Ways Marketers Can Benefit from SEC’s Revised Rule on Customer Reviews
A key marketing rule change impacts use of online bank reviews. Four practices will help financial institutions use reviews to best effect.
Durbin 2.0 Threat: Banks & Credit Unions Brace for Significant Impact
Banks relying on interchange fees to fund credit card rewards programs face difficult budgetary decisions if the Durbin bill passes.
Keeping Bank Employees Engaged in the New ‘New Normal’
Listening to bank staffers' needs and accommodating them as the industry moves into increasing economic turmoil will be critical.
What Big Banks Say About Inflation, Recession & Credit Trends
Rising rates and inflation have had an impact, but it's sometimes positive for banking. Precautions for a recession are underway.
Marcus by Goldman Sachs Finds That Building a Retail Bank is Tough
What does Goldman Sachs' abandonment of building a full digital bank signal to other fintech firms wanting to disrupt traditional banking?
Economy Alters Retail Banking Outlook for 2023 and Beyond
Legacy banks and fintech firms must adjust their business models to reflect the needs of consumers seeking partners for financial wellness.
How Banks Can Fight the Surge in Account Takeover Fraud
Knowing a banking customer’s financial habits helps in the tense battle against identity theft and account takeovers.
Will Elon Musk’s Twitter ‘Super App’ Disrupt Banking?
The key to competing in a world of super apps will be understanding customers and generating trust ... universally or on a segment-basis.
Can Banks Hang On to Low-Cost Deposits as Rates Rise?
It's possible to avoid engaging in a rate war to retain deposits as competition gets fierce, and one community bank offers proof.
Raging Gun Debate Threatens to Wound Banks in Verbal Crossfire
A new credit and debit card merchant code for gun and ammo dealers brings party politics to bear on the banking business.
Three Secrets to Successful Bank Mergers & Acquisitions
Bank mergers are booming — and some will disappoint. But execs can improve the odds of success with the right priorities, pace and culture.
Banks Generating Revenue Growth From ESG Strategies
Some banks prove 'green loans' can generate strong revenue gains. Refusing to fund fossil fuel companies, however, is a lightning rod.
The Role for Banks in Digital Identity Is Not What You Think
The future of identity is digital, and getting it right is crucial. But be wary of letting third parties piggyback on banks’ KYC processes.
Holiday Bank Marketing Strategies for a Long, Anxious Season
Consumer financial worries and an early start to the holidays will define this season. Here's how bankers can get their offers to stand out.
