Leadership & Management
Articles, webinars, podcasts, and reports about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Articles

As Banks Embrace AI, Soft Skills Matter More Than Ever
Banks are increasingly turning to AI for customer interactions, making soft skills like empathy and communication more valuable than ever.

Why Bigger Branding Budgets Don’t Guarantee Consideration
Brand awareness campaigns are weak levers for new customer acquisition. And budget size may not be the critical factor many assume.

When Your Partners Fail: Hard Lessons from the Capital One Outage
When failures at a third-party vendor impact customer service, banks can be tempted to say, “Not our fault!” Why that’s a huge mistake.

From Walking Wounded to Punchy Player: Inside the Turnaround at Flagstar
Selected divestitures, network cutbacks, staff reductions and more are reshaping the New York bank into a new regional player.

Headcount, AI, M&A: Hot Buttons and Fresh Takes from Big Banks’ Q4 Earnings
Could Wells be a bank buyer? When will Jamie Dimon leave JPMorgan Chase? Where in banking is GenAI taking hold?

3 Banking Leaders’ Priority Projects in 2025 – And How They Picked Them
When push comes to shove, some projects receive priority and some don’t. Here’s how three leaders decided what makes a ‘must-have.’
Webinars, Podcasts, Reports

What’s the Community Bank Advantage?
Brian McEvoy, Chief Retail Banking Officer at Webster Five Savings Bank share his unique insights into building successful community banking organizations in today’s digital age.

Cultivating a Culture of Continuous Learning
Faisal Hoque discusses how influential leaders understand the importance of continuous learning and development for themselves and their employees to stay ahead of the curve.

The Secret Sauce of Hiring and Retention in the Digital Era
Pierre Naude, CEO of nCino, shares nCino’s approach to talent acquisition, training, and development, highlighting the importance of continuous learning and adaptability.

Why a Big Bank Executive Jumped to a Digital Credit Union
Dennis Devine, CEO and president of Alliant Credit Union, discusses his thoughts on the challenges and opportunities facing credit unions in the digital age.

Profiles in Leadership: Discussion with Megan (Caywood) Cooper
Starling alum Megan Cooper, Chief Product Officer of ClearBank shares leadership secrets from her exceptional career path between traditional banks and fintech firms.

Building a Human-Centric Workplace Model for the Future
Alexia Cambon from Microsoft discusses building a culture of belonging, empathy and growth through employee empowerment and purpose.