Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Dissatisfaction with banks could hike attrition in 2024. The solutions begin with simple behavioral adjustments in branches and call centers.
The Secret Financial Lives of Consumers Banks Don’t Know About
Consumers are increasingly turning to fintechs and other 'shadow banking' alternatives for checking, savings, credit cards and investments.
How a Respected Bank Almost Destroyed its Reputation with Poor CX
Plummeting satisfaction scores were a wake-up call. With a new hire and a CX maturity model, the midsize bank has begun to reverse course.
How Banks & Credit Unions Can Build Agile Culture Out of COVID Chaos
Employees of traditional financial institutions had to learn a lot in a hurry, while being ultra-flexible. Don't throw that experience away.
Want Your Financial Institution Brand Story to Pop? Start by Saying Less
A short, focused tagline followed by an aspirational and authentic purpose paves the way for a great story – and only then come products.
COVID Could Cost Banks Big If 1 in 4 Customers Switch
Long waits for call center responses (and unhelpful answers) are leaving a lasting bad impression that financial institutions need to fix.
Key Factors Separating Digital Banking Winners From Losers
Financial institutions will find growth through digital channels by emphasizing human connections and providing expertise remotely.
Warning for Bank Brands: You Can’t Be All Things to All People
Competitive factors demand that banks and credit unions find ways to focus better on key audiences beyond typical table stakes.
Is Your Financial Institution Ready for Tough COVID Vaccine Questions?
Mandatory vaccination is the big one, but a host of other issues makes it crucial for banks and credit unions to proactively prepare.
Keys to Successful Leadership in the Future
Legacy leadership and culture, while it may not seem critical, can make or break a banking organization. Jacob Morgan, a TED speaker and acclaimed author, walks through how financial institutions can embrace new change.
3 Resolutions for Digital Banking Success
As banking executives define their goals, they must commit to simplifying the digital experience, leveraging data and honing human skills.
How Financial Marketers Can Come to Grips with the Growing Wealth Gap
Financial institutions are launching innovative deposit products, microloans, contactless payments and more to support diverse needs.
Does Being a ‘Primary Financial Institution’ Mean What It Used To?
A few megabanks dominate PFI status and fintechs and challengers are in ankle-deep. For Gen Z, however, 'primary bank' may not even matter.
Solving the Gender Bias That Afflicts Both Banks & Fintechs
Women are underrepresented at all levels of the financial ecosystem, from leadership to founders to funding and services offered.
Will Bankers Ever Go Back to the Office Again?
Working from home has tremendous appeal to many of those working in the banking industry. But are financial institutions ready for this?
Closing the Gender Gap in Banking and Fintech
Most of the fintechs in the industry today were disproportionately founded and are run by men, says Neha Mehta, whose the founder of FemTech Partners. She says that has improved, but the biases run deep and must be addressed.
Banks Must Toss Meaningless Vanity Metrics That Don’t Sell
Touchy feely messages sent by banks and credit unions early in the pandemic didn't produce solid results. Here's what might have produced.
6 CX Developments Banks & Credit Unions Can’t Ignore
COVID's a retail banking gamechanger, accelerating digital and contactless trends. Expect more ITMs plus video 'telebanking' consultation.
How Financial Marketers Can Overcome Branding Black Eyes
The long history of mergers among financial institutions is just one place where uncomfortable history may lurk.
Now Hiring: Banks & Credit Unions Need Digital Transformation Architects
Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement.
Why Financial Institutions Must Build Long-Term Digital Strategies Now
Banks and credit unions need to reassess how they compete with fintechs and big techs now that 'fast follower' is seen as a failed strategy.
Truist’s CMO Has Strong Views on Fintechs and Personalization
Vinoo Vijay, architect of Ally Bank's early marketing and a TD Bank alumnus, will help the SunTrust-BB&T megamerger deliver on its promise.
Successful Banking M&A Needs Creative Communication in 5 Key Areas
There’s no such thing as too much communication when executing mergers or acquisitions. That may actually be the key to your success.
