A short, focused tagline followed by an aspirational and authentic purpose paves the way for a great story – and only then come products.
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
For decades, pundits have argued that deposit insurance leads to riskier behavior that ends in bank failures. Were they wrong all this time?
Popular Articles within Bank Culture:
Long waits for call center responses (and unhelpful answers) are leaving a lasting bad impression that financial institutions need to fix.
Financial institutions will find growth through digital channels by emphasizing human connections and providing expertise remotely.
Competitive factors demand that banks and credit unions find ways to focus better on key audiences beyond typical table stakes.
Mandatory vaccination is the big one, but a host of other issues makes it crucial for banks and credit unions to proactively prepare.
Legacy leadership and culture, while it may not seem critical, can make or break a banking organization. Jacob Morgan, a TED speaker and acclaimed author, walks through how financial institutions can embrace new change.
As banking executives define their goals, they must commit to simplifying the digital experience, leveraging data and honing human skills.
Financial institutions are launching innovative deposit products, microloans, contactless payments and more to support diverse needs.
A few megabanks dominate PFI status and fintechs and challengers are in ankle-deep. For Gen Z, however, 'primary bank' may not even matter.
Women are underrepresented at all levels of the financial ecosystem, from leadership to founders to funding and services offered.
Working from home has tremendous appeal to many of those working in the banking industry. But are financial institutions ready for this?
Most of the fintechs in the industry today were disproportionately founded and are run by men, says Neha Mehta, whose the founder of FemTech Partners. She says that has improved, but the biases run deep and must be addressed.
Touchy feely messages sent by banks and credit unions early in the pandemic didn't produce solid results. Here's what might have produced.
COVID's a retail banking gamechanger, accelerating digital and contactless trends. Expect more ITMs plus video 'telebanking' consultation.
The long history of mergers among financial institutions is just one place where uncomfortable history may lurk.
Creating a hybrid marketing/IT position could help break data and cultural logjams and improve both personalization and customer engagement.
Banks and credit unions need to reassess how they compete with fintechs and big techs now that 'fast follower' is seen as a failed strategy.
Vinoo Vijay, architect of Ally Bank's early marketing and a TD Bank alumnus, will help the SunTrust-BB&T megamerger deliver on its promise.
There’s no such thing as too much communication when executing mergers or acquisitions. That may actually be the key to your success.
The pandemic helped financial institutions redefine leadership roles, corporate purpose, strategic priorities and business models.
6 critical points, including a key issues checklist, to make your financial institution's planning productive and relevant during big change.
The pandemic increased the importance of digital transformation. Financial institutions must move forward aggressively to succeed.