Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Overdraft fees have long been a contentious issue in the banking industry. The Federal Reserve Bank of New York surveyed consumers to see what they actually know about their bank's policies.
Why Strong Visual Branding and Communication Are Vital in Banking
Effective use of video and graphics helps financial institutions capture consumer and employee attention, building brand value and trust.
Why Banking Is Only at the Start of Its Diversity and Inclusion Journey
Banks and credit unions are working to integrate diversity — but they are not even close to where they need to be, say two top consultants.
Banks Are All Fintechs Now (or Soon Will Be), But Do They Have the Right Talent?
A new report flags the skills gap financial institutions face as the industry becomes more tech driven. Altering hiring criteria is crucial.
It’s Time to Empower a Mobile Workforce in Banking
The future of work in banking will become detached from physical facilities and become increasingly mobile enabled.
How the Banking Industry Will Survive ‘The Great Resignation’
The pandemic's job impact is far from over and, even worse, could morph into 'The Great Job Hopping' trend. Here's what banks should know.
‘Dear Steve, We’re Sorry You’re Dead’ (But I’m Not Dead!)
Relying on people's inertia is a lousy cross-selling concept when technology should make relationships at least coherent, if not wonderful.
The Business Case for Financial Inclusion in Banking
Everyone in banking is talking about the underserved markets. But, are there any institutions actually serving the unmet needs of the underbanked? There's more to it, says Deloitte's Courtney Davis.
The Secrets to Serving the Unbanked Profitably
Digital isn't the only solution to serving the unbanked. One key is to not treat this challenging 'segment' as a segment at all.
Mining for CX Gold: How Financial Institutions Can Engage Employees
Approached correctly, staffers will offer valuable intel about how well an institution works, as well as what they're hearing from customers.
Building an Emotional Connection in Banking
Consumers are spending more and more time on digital marketplaces and on social media platforms, further emphasizing the need for speedy and efficient convenience. The chief marketing officer at TD Bank in the U.S. Tyrrell Schmidt is working on just that.
Inside the Justice Department’s Major Fair-Lending Enforcement Push
Banks and credit unions must evaluate marketing, branch and lending strategies as the Attorney General targets redlining in mortgage markets.
4 Real-World Lessons from Banks Wrestling with Digital Transformation
Creating a seamless experience while keeping everything running may feel impossible for many institutions. Here's how you can pull it off.
Banks’ Brand Risk Grows As People Become Numb to Cyber Fraud
Despite a doubling of identity theft reports, people grow less concerned about the risks, expecting financial institutions to protect them.
3 Keys to the Future of Banking: Partnerships, Openness & Advice
Small and midsize financial institutions need to embrace “conscious banking” – becoming more like trusted advisors and less product-focused.
FDIC Recruits Microsoft & Truist to Build a Fund for Minority-Owned Banks
An unusual alliance, inspired by 'Shark Tank,' aims to address capital needs to help maintain banking access in communities of color.
Why Many Bank Innovation Efforts Fizzle (And How to Change That)
Few in banking would deny the importance of innovation. Yet many institutions fail to make changes that produce results. Here's why.
How to Create an Inclusive Digital Experience
Is your banking platform set up for an 8th-grader? It should be, says Texthelp's James Deignan and Fidelity Investment's Jeff Wissel.
The 6 Process Pain Points that Kill Banking CX
Building customer loyalty today requires efficiently handling account problems, but many process weak spots frustrate the experience.
Banks Barely Keeping Up with Staff Shortages In a Covid World
Financial institutions everywhere are haunted by a tight labor market. But there are innovative ways to attract and retain employees.
The Increasing Need for Talent, Inclusion and Diversity in Banking
How can banks and credit unions build a workforce and internal customer that can keep up with hybrid working? Humanidei and O'Rourke's president and CEO Jill Nowacki has the insights.
FDA Vaccine Approval Prompts New Mandates in Banking
With the FDA approval of the first vaccine, consumers and employers are increasingly supportive of mandates that keep others safe.
Why Most Financial Institutions Flop When Using Stories for Marketing
99% of things banks and credit unions call 'stories' aren't that at all. Real stories have emotional hooks, and require three key elements.
