Do sales goals pervert banks’ promise to “put customers first?” Can banks really align their priorities with consumers’ best interests?
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
As banking becomes embedded in digital ecosystems, financial institutions must evolve from monetary exchange to enabling value transfer models.
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Behaviors — not slogans — are what truly differentiate banks and credit unions in the digital banking world.
Within the next six months, 1 in 10 retail banking customers say they will likely leave their bank, and four others say they aren't sure.
California regulators decided credit unions can't suggest "anyone can join" in their ads because it violates the definition of "common bond."
Credit unions can’t even keep pace with population growth in Canada. Members are getting older. And that tax exemption? Gone.
Have community charters and federal tax breaks tilt the competitive advantage in credit unions’ favor? Fed researchers take a hard look.
It sounds like an easy question. But few banks really tackle the subject and break it down. Here’s a new way to define your competitors.
Executive managers running retail banks need to avoid these leadership mistakes that could bring their entire company crashing to the ground.
J.D. Power’s consumer satisfaction study shows regional and midsize banks still outperform their bigger brethren, but the gap is closing.
One credit union said its members must pay a $3 monthly “contribution” on all members. Is this a smart strategy?
CNN Money recently interviewed Jeffry Pilcher for an article about banks vs. credit unions. Here is the full transcript of that interview.
The market for student loans is set to explode... or implode, depending on your perspective. Either way, here are the facts.
People are taking on more credit card debt and delinquency rates are rising. Do financial marketers need to adjust their credit card offers?
The world's king of competitive eating will compete in the first-ever World Ice Cream Eating Championship, organized entirely by Magnify CU.
When customers haven't paid for banking services for years, it may seem hard to believe but there are some things they are willing to pay for.
Retail banks face a nasty decision: how to raise fee income without pissing off customers. What kinds of fees will bank consumers swallow?
This look at the financial state of U.S. consumers paints a dire picture. Roughly half wouldn't survive three months if a crisis arose.
The two credit unions have made a friendly wager involving a $10,000 charitable donation following a Notre Dame vs. Alabama BCS game.
Most large banks have announced they are halting foreclosure evictions for the holiday season. A gesture of good will? Or an awkward PR play?
The CEO of Numerica Credit Union took a road trip to five different non-profit organizations, giving them each $5,000.
Eastern Bank taps Patriots star for a Toys For Tots Twitter push which generated free PR buzz for what would have been an un-noteworthy promo.
After employees of Oregon Community raised $45,000 for the United Way, a few of them got to throw pies in the faces of senior execs.