Bank Staff Under Pressure: Sales Over Service?
Do sales goals pervert banks’ promise to “put customers first?” Can banks really align their priorities with consumers’ best interests?
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Latest Spotlight Article:
The Future of Value: Rethinking Banking in an Era Beyond Money
As banking becomes embedded in digital ecosystems, financial institutions must evolve from monetary exchange to enabling value transfer models.
Popular Articles within Bank Culture:
Is Your Financial Institution Any Different? Probably Not…
Behaviors — not slogans — are what truly differentiate banks and credit unions in the digital banking world.
Majority Of Bank Customers At Risk Of Switching
Within the next six months, 1 in 10 retail banking customers say they will likely leave their bank, and four others say they aren't sure.
Credit Union Advertising Crack Down: Watch Your Language
California regulators decided credit unions can't suggest "anyone can join" in their ads because it violates the definition of "common bond."
Troubles With Canada’s Credit Union System …Is the US Next?
Credit unions can’t even keep pace with population growth in Canada. Members are getting older. And that tax exemption? Gone.
Do Credit Unions Enjoy An Unfair Advantage In Their War With Banks?
Have community charters and federal tax breaks tilt the competitive advantage in credit unions’ favor? Fed researchers take a hard look.
Who Is Your Financial Institution Really Competing Against?
It sounds like an easy question. But few banks really tackle the subject and break it down. Here’s a new way to define your competitors.
How To Wreck Your Bank Or Credit Union In 3 Easy Steps
Executive managers running retail banks need to avoid these leadership mistakes that could bring their entire company crashing to the ground.
Consumer Satisfaction With Banks Improves Significantly For First Time In Years
J.D. Power’s consumer satisfaction study shows regional and midsize banks still outperform their bigger brethren, but the gap is closing.
Should Credit Unions Charge Membership Dues?
One credit union said its members must pay a $3 monthly “contribution” on all members. Is this a smart strategy?
The Mainstream Media’s Oversimplification Of Credit Unions
CNN Money recently interviewed Jeffry Pilcher for an article about banks vs. credit unions. Here is the full transcript of that interview.
10 Things Every Financial Marketer Should Know About The Student Loan Crisis
The market for student loans is set to explode... or implode, depending on your perspective. Either way, here are the facts.
Is The Credit Card Game Getting Riskier?
People are taking on more credit card debt and delinquency rates are rising. Do financial marketers need to adjust their credit card offers?
Credit Union Organizes World Ice Cream Eating Championship
The world's king of competitive eating will compete in the first-ever World Ice Cream Eating Championship, organized entirely by Magnify CU.
Making Checking Customers Feel Better About Paying Fees
When customers haven't paid for banking services for years, it may seem hard to believe but there are some things they are willing to pay for.
The Tightrope Between Checking Fees And Consumer Defections
Retail banks face a nasty decision: how to raise fee income without pissing off customers. What kinds of fees will bank consumers swallow?
Nearly Half Of America Is On The Brink Of Financial Disaster
This look at the financial state of U.S. consumers paints a dire picture. Roughly half wouldn't survive three months if a crisis arose.
Notre Dame, Alabama Credit Unions Make BCS Championship Wager
The two credit unions have made a friendly wager involving a $10,000 charitable donation following a Notre Dame vs. Alabama BCS game.
Banks Fearing Scrooge Image Halt Evictions For Christmas
Most large banks have announced they are halting foreclosure evictions for the holiday season. A gesture of good will? Or an awkward PR play?
Credit Union CEO Hits The Road To Hand Out $25K
The CEO of Numerica Credit Union took a road trip to five different non-profit organizations, giving them each $5,000.
Bank Taps Twitter, NFL Celebrity For Big PR Bang On Holiday Promo
Eastern Bank taps Patriots star for a Toys For Tots Twitter push which generated free PR buzz for what would have been an un-noteworthy promo.
Credit Union Charity Fundraiser Results In Pies To The Face
After employees of Oregon Community raised $45,000 for the United Way, a few of them got to throw pies in the faces of senior execs.