Can Wells Fargo’s Brand Survive Another Scandal?
One year after Wells Fargo was busted for the biggest cross-selling scandal in banking history, the bad news just keeps pouring in.
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Latest Spotlight Article:
Attention to Branch Basics Can Stem Account Attrition
Dissatisfaction with banks could hike attrition in 2024. The solutions begin with simple behavioral adjustments in branches and call centers.
Popular Articles within Bank Culture:
How Community Institutions Are Losing The War Against Megabanks
Community banks will never beat big banks by replicating their strategy. What works for one simply won't work for the other.
Digital Banking Success Requires a Cultural Shake-Up
A banking culture of risk aversion, departmental silos and a casual commitment to the customer will undermine digital transformation efforts.
6 Mistakes Financial Institutions Make With Their Mission Statements
Here are six of the most common — and costly — mistakes banks and credit unions make when crafting their cultural strategy and core values.
How To Tackle The Big Rebranding Challenges In Banking
Here's what you need to do to ensure your financial institution's brand helps fuel external growth and foster internal cultural alignment.
Consumers Fear Bank Fraud More Than Death And Terrorist Attacks
Banking providers must be sensitive to the bond people have with their money, and do everything possible to assuage their security fears.
Research Proves Consumers Know Diddly Squat About Credit Unions
Credit unions still have a big awareness problem. People don't know what credit unions are, what they offer, or who can join.
Canadian Credit Unions’ Opportunity to Rethink ‘Banking’
The B-word ban means Canadian credit unions can reposition their brands and redefine what 'co-operative financial services' means.
Building an Emotional Connection Creates Value in Financial Services
Consumers with an emotional connection with their financial services provider generate significantly more value for the bank or credit union.
Canadians Banned From ‘Banking’ At Credit Unions
Credit unions in Canada are banned from using the B-word. This regulatory shocker is reverberating through the U.S. Will American credit unions be next?
Banking Industry Fails to Meet Personalization Expectations
At a time when advanced analytics and digital technology enable greater personalization, the banking industry falls short of expectations.
9 Spectacular Headquarters Designs From Banks and Credit Unions
This gallery features over 100 photos of slick corporate offices that foster a tech-savvy culture and help recruit talent in the Digital Age.
4 Challenges For Canada’s Credit Unions As They Expand Nationally
As Canada’s biggest credit unions expand nationwide, how can they differentiate from big banks while holding onto to their core values?
Hidden Defections: Customers Are Slipping Away In Record Numbers
Bank customers are bypassing their primary financial institution as they buy new products from fintechs and digital banks in record numbers.
The Power of Banking with Purpose
Financial institutions can drive success by defining their organization's purpose and making it the foundation for a strong top-down culture.
5 Requirements to Position Banking Organizations for Growth
New business models, advanced digital technology and strategic partnerships will provide banks the foundation for future growth.
The New Emerging Segment of Banking Consumers: Baby Boomers
Millennials are the dominant segment driving demand for financial services today. But they're no longer an emerging segment. Baby Boomers are.
Retooling Cross-Sales and Incentives After Wells Fargo Fiasco
Banks and credit unions must manage employee incentives if they hope to keep their brands and their employees on the right track.
What Created Wells Fargo’s Corrupt Cross-Selling Culture? Toxic Execs
An internal audit into the bank's cross-selling scam lays blame for over 2 million fraudulent accounts squarely at the feet of execs.
Banking Fails to Serve Older ‘Digital Native’ Consumers
Millennials may be more likely to embrace the 'next best thing' in mobile banking, but Boomers are the segment with the most potential for growth and profits.
Can Wells Fargo Find Redemption Through The Art of Gifting?
Even banks with tarnished reputations like Wells Fargo can build their brands and cultivate relationships with consumers by giving gifts.
Maximizing Your ROI Requires The Right Marketing Attribution Model
You can't maximize your marketing budget without an attribution model that clearly tells you what's working and what isn't.