Most Financial Institutions Still Make Banking Too Difficult
A frictionless digital customer experience requires simplicity, transparency, personalization, consistency and trust.
Bank Culture
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Latest Spotlight Article:
Financial Advice Boosts Customer Satisfaction. But It's Got to Be Personalized
Generic financial guidance leaves today's consumers cold, says J.D. Power. They only want advice tailored to their specific needs.
Popular Articles within Bank Culture:
Banking in the New Normal: Removing Silos From Your Digital Experience
As the industry fixates on the next digital banking silver bullet, it continues to overlook the friction a siloed approach has created.
Banking Must Move Beyond Rhetoric on Social Issues
Legendary basketball coach Mike Jarvis shares the lessons he learned in his career on how leaders and financial institutions can meet the needs of their community.
Banking Must Take A Stand On Tough Social Issues
Financial institutions must move beyond empty rhetoric to provide financial support for sensitive social causes often ignored in the past.
How the Retail Banking Industry Could Look 3 Years After COVID
Four post-pandemic scenarios could impact banks, credit unions and fintechs in sharply different ways. A new analysis provides a roadmap.
Lessons One Community Bank Learned Through the COVID Pandemic
How can financial institutions reap experience in resilience from the coronavirus crisis? Assess things honestly and build on what worked.
Study Reveals a ‘Skills Gap’ That Jeopardizes Future of Banking Workforce
Insights from the Digital Banking Report find that transformation of workforces will define the future success of banking organizations.
Air Show Grounded by COVID Saved by Institution’s Virtual Strategy
Cancellation of huge community Memorial Day event eased by sponsoring financial organization's determination to bring it to Facebook.
Leadership Excellence During a Crisis: An Interview with Tom Peters
Tom Peters shares why striving for excellence is more difficult – and more important – than ever as a result of the coronavirus pandemic.
Leadership Excellence During A Crisis: An Interview With Tom Peters
Author Tom Peters says the most respected leaders shine amidst a crisis. This is no different for the banking industry.
Four Trends That Will Finally Make Cashless a Reality
A cashless revolution has been accelerated by the COVID-19 pandemic. How fast and far it spreads will depend on more than just technology.
The Three Factors that Thwart Agile Banking, and How to Overcome Them
How self-defeating rewards, conflicting goals, and being too risk averse doom many financial institutions' efforts to adopt modern methods.
Tectonic Shifts in Consumers’ Life Views Financial Marketers Must Grasp
In the post-COVID reality, banks and credit unions have to recognize and reach vastly different consumer segments — without alienating anyone.
‘Just Surviving’ is Growth Plan for 1 in 3 Financial Institutions
Of the rest, nearly half say growth prospects are 'constrained.' A study identifies priorities and investments to change that outlook.
It’s Time to Throw Out Your 2020 Strategic Plan
Existing strategic plans of banks and credit unions must be reassessed now to reflect the seismic shifts caused by COVID-19.
How Banks & Credit Unions Can Fortify Stressed-Out Customer Support
With COVID-19 putting millions out of work, consumers are clamoring for help. Here are ideas and resources that can assist lenders to cope.
Building a Culture-Driven Virtual Bank
Jim Marous visited WeLab in China in early 2020, which is utilizing data analytics and AI to analyze mobile data in minutes. How can this technology help banks create customer profiles?
Coronavirus Prompts Loan and Fee Relief from Financial Institutions
Zero or low-rate emergency loans, skip-payments, loan forbearance among aids financial institutions are offering to consumers.
Work At Home Disruption Creates Once-In-A-Lifetime Opportunity
For those impacted by needing to work from home, now is the time to pursue personal and professional development opportunities.
The Importance of Attracting Rebel Talent in Banking
Behind every innovative bank and credit union is the talent of its employees. Entrepreneur Matteo Rizzi explains how this helps financial institutions build a culture of digital transformation from the workforce up.
Wells Settles Sales Fraud Cases for $3 Billion, But It’s Not Over
Upcoming hearings on Wells Fargo will impact leadership's efforts to put cross-selling scandal behind it and rebuild trust and reputation.
Cultivating a Disruption Mindset
Altimeter's Charlene Li talks us through the secrets behind successful digital disruption and how banks can change their existing cultures.