If traditional banks and credit unions want to keep up with digital banks and neobanks, they need to master digital banking. CEO of The Finanser, Chris Skinner, breaks down his recent research and how legacy institutions can beat out the fintech competitors.
Articles about bank culture, including HR topics like leadership, mission statements, vision statements, core values, employees, recruitment, and training.
Banks need to prepare now for radical change up and down the demographic spectrum, from young to old.
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Executive training programs for new and existing bank management must support future needs as opposed to reinforcing legacy culture.
Digital disruption is just that: disruption. With all its benefits also comes its downsides, which can affect customers and employees. Author and global speaker Brian Solis says there are solutions for success.
A culture of learning is critical if banks and credit unions want their massive investments in technology and digital channels to pay off.
Artificial intelligence and other digital tech can enable banks and credit unions to find new markets among students arriving without credit.
Two Forrester reports suggest many brands have it all wrong when it comes to everything from privacy to big data to AI-driven decision making.
This comparison of marketing budgets for over 200 credit unions breaks down the numbers by members, asset size, profitability and ROA.
Veteran banker, moving from top posts at BNY Mellon and Visa, plans to telecommute to the hardest job in banking at a damaged brand.
Understanding generational financial tastes, need to have versus nice to have features, and American hatred of banking fees are essential.
Georgetown's Rohit Bhargava lays out the challenges banking leaders face with digital transformation as well as how they can innovate faster.
Not getting next year's resources gutted means showing marketing's worth to your organization's leaders. Building in flexibility helps.
Doug Lipp, consultant and author, has a key theory in banking that he calls "Disney U." It's about creating a digital culture inside your bank and credit union team by leveraging technology and human touch.
Explore the three keys to improving your digital experience and accelerating customer and business adoption: tokenization, digital onboarding, and a unified customer experience.
Love is a choice. Do it right or wing it? One yields long-lasting relationships. The other? Learn how bankers use data to do it right.
Most consumers gladly recommend your financial institution when they're happy. But mess up on any key front and referral rates will plunge.
New data show current CMO pay is flat, but the role is evolving. Digital marketing and UX-related salaries, on the other hand, are moving up.
Banking executives should carefully weigh the cost-benefits of building a LEED-certified branch or headquarters. Employee impact can be high.
Even as branches morph into advice centers, many financial firms still lack better approaches to encouraging branch-level selling.
Innovation in banking needs to be an ongoing process transcending the entire organization, improving efficiency and the customer experience.
CEO Brian Moynihan believes in innovation that scales and branches that evolve, but he also wants to see fintech competitors face bank rules.
Banks and credit unions must address what skills and jobs the future will require, and how to train, re-train and hire to stay competitive.
Don't panic! Three intensive steps taken immediately can get banking players back into the financial action before it's too late to win.
Community banks and credit unions need to respond to digital opportunities by changing operational structure and internal culture.
Ignore rapidly evolving consumer needs and competitive forces and the resulting poor decisions may threaten banking organizations' existence.
CSI surveyed community bankers nationwide to learn their investments and goals. Read the interactive research report for the trends and strategies for success in 2024.
Achieve a better return on your marketing investment. Leverage behavioral data and analytics to target the right customers with the best possible offers.