Covid’s Lasting Impact on Banking Remains Unclear
There's a need for business model innovation given expanding fintech-big tech competition, says Forrester. But neobanks have challenges too.
Articles by Tom Groenfeldt
Biometrics Promise Consumers (and Banks) Freedom from Password Hell
Millions already use biometrics on their phones, but in banking the password is still king. Here's why that could change.
The Future of Video Banking
Boosted by Covid, video banking is coming into its own, especially for more complex interactions where text-based chat is less effective.
Pandemic Pushed Consumers to Digital Banking (And Away From Banks)
Research shows fintechs and neobanks benefiting more than traditional institutions from the shift to digital channels triggered by Covid-19.
Growth of Digital Wallets and Contactless Payments Set to Explode
Adoption of digital wallets soared during the pandemic, accelerating growth forecasts to levels threatening the entire banking ecosystem.
New Tool Helps Banking Providers Capitalize on Charitable Giving
Cloud-based platform lets banks and credit unions simplify the donation process for mass affluent consumers, solidifying relationships.
CX vs. Customer Advocacy: Which Pays Bigger Dividends for Banks?
Research shows that banks should do what's right for consumers, not just what's best for their own bottom line. But will they?