Digital Pioneer BBVA Is Building New Branches in the U.S. (Here’s Why)
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Marrying virtual and physical, halving the floor plan, trimming staff to basics, and rethinking mission go into post-COVID expansion drive.
Banks and credit unions will only gain branch cost savings if they improve their digital offerings. Many consumers aren't that impressed.
Designing financial products solely based on gender may actually alienate consumers. Financial marketers should focus on sub-segments' needs.
Data — finding, analyzing and benefiting from it — drives personalization and customer experience. Improving its use is getting a revamp.
Direct bank model's appeal grew during coronavirus crisis and points to need to improve online and mobile channels' ability to fulfill needs.
COVID showed what banks and credit unions are capable of digitally. To keep the momentum going they must rethink distribution and process.
Some channels, like community events, may only return virtually. Others, like video, will continue their rapid growth after the crisis.
More caution, fewer places to splurge on credit and general unease may make loans a harder sell for financial marketers.
Increased acceptance of data sharing by consumers (thanks to Netflix) enables banks and credit unions to ramp up artificial intelligence use.
Drawn-out reopenings aren't helping a demoralized business sector rebuild credit and earnings. Federal commercial lending adds new twist.
Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the website.
With major unemployment settling in, foreclosure holds and federal forbearance won't last forever. In time many could lose their homes.
Vericast’s 2024 Financial TrendWatch explores seven of today’s most critical financial services trends to provide a complete view of the current loyalty landscape.
Read More about Move the Needle from Attrition to Acquisition
Cancellation of huge community Memorial Day event eased by sponsoring financial organization's determination to bring it to Facebook.
Coronavirus unleashed adoption of online and mobile services. Better understanding of past digital reluctance and 10 tips will keep it going.
Covid closings have devastated the economy. Concentrating on financial well-being for shell-shocked consumers could move things forward.
Card programs must keep current cardholders active and happy, even as they sharpen their credit evaluations to control rising risk.
Financial brands may soon be able to actually sell again and they may have to as fintechs and other rivals double down on digital channels.
In the post-COVID reality, banks and credit unions have to recognize and reach vastly different consumer segments — without alienating anyone.
As round two of Paycheck Protection Program continues, lawsuits are proceeding against PNC, Chase, BofA and Wells Fargo for round one actions.
Everyone's affected by the pandemic in some way but some Millennials are now getting their third major economic blow as conditions worsen.
Businesses and workers want to go back to 'normal' life after the COVID-19 pause. But many are not optimistic about a quick rebound.
Small and midsize lenders, ready to jump in again with sweat equity, savvy and fintech help, share tips from program's first wave.
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