Coronavirus Roundup: Critical Consumer Trends & Insight for Banking
Coronavirus messaging, communication and promotion must be crafted with Americans' new moods and modes, and the latest headlines, in mind.
Managing Your Bank’s COVID-19 Communications in Social Media
All types of digital channels are becoming more important now. With the gravity of the moment comes greater risk for financial brands.
CFPB Renews Battle Against Account Opening Fraud
Specter of another sales scandal looms but Fifth Third has made a strong case in public documents that impact was limited.
Coronavirus Crisis: The Future of Cash, Checks, Credit Cards & Crypto
Will concerns about the spread of COVID-19 push out physical cash and plastic in favor of digital payments and electronic wallets?
What Banks Can Learn from Mastercard’s Innovation Lab Chief
Financial institutions must use new technologies like AI and APIs, not in the old methodical way, but like a fintech, constantly fine tuning.
Financial Marketing via Instagram Influencers Gaining Traction
Influencer marketing is where social media intersects paid celebrity support. Financial brands find mid-tier names can be more productive.
Fight Over Consumer Data Ownership Pits Banks Against Fintechs
Free-market approaches to 'open banking' in the U.S. dissatisfy everyone and lead to piecemeal solutions. APIs and some cooperation may help.
Key Customer Experience Trends in Mobile Photo Deposits
Deposit capture via smartphone has become a must-have, but banking institutions will be passed by competitors if they don't keep innovating.
Wells Settles Sales Fraud Cases for $3 Billion, But It’s Not Over
Upcoming hearings on Wells Fargo will impact leadership's efforts to put cross-selling scandal behind it and rebuild trust and reputation.
LendingClub and Radius Merger: First of Many Fintech + Bank Deals
First fintech acquisition of a U.S. bank will create a traditional banking structure but in an entirely digital way. Get set for more.
Will Financial Institutions Partner or Compete with Google Checking?
Others that elect to join Citibank and Stanford Federal may have an edge. Everyone else will be facing a massive, data-powered competitor.
How Financial Marketers Must Prepare as Chrome Cookies Crumble
Major changes to web selling and promotion loom as Google pursues new rules for the leading browser. Great site content could become king.
Ally Bank Lab Builds Savings Features into App to Solve Pain Points
Helping savers by setting up automated ways to 'pay yourself first' out of idle checking funds is one key to online bank's new approach.
Trendwatch: Banking Services and the Gig Economy
Growth-oriented banks and credit unions may find fresh opportunities among people who work gig jobs for Uber, Postmates and others.
Varo Money Becomes First Fintech to Get Banking Greenlight from FDIC
Fintech's patience paying off as it nears final hurdles, setting stage for major new digital banking competitor.
Financial Institutions Taking Innovation Shortcuts with Fintech Deals
Both banks and credit unions are lagging with key technologies like artificial intelligence, prompting their fintech reassessment.
Consumers Now Much More Likely to Place Deposits with Online Banks
Financial marketers must make their deposit offerings crystal clear and make it easy to open accounts digitally, a new Raddon report warns.
How Regional Banks Are Revamping Retail Strategies
Here's what leaders at U.S. Bank, PNC and TD Bank reveal about how they're redesigning their branch networks and retail strategies overall.
Aggressive Cross-Selling Could Get You Banned from Banking for Life
Financial sales practice fraud continues to tarnish Wells Fargo's image as former top banker is barred and agrees to $17.5 million fine.
Big Three U.S. Banks Reveal Their Branch Plans
The latest thinking on consumer banking delivery decisions from branching to mobile to Google checking from Chase, Bank of America and Citi.
How Bank Comparison Sites Are Radically Altering Financial Marketing
NerdWallet, Credit Karma, The Points Guy and others now routinely bump banks and credit unions off Google page-one listings.
How Google Keeps Changing Financial Marketing
Almost overnight, Google turned marketing upside down. Here's what financial marketers have to say about the powerful search giant.
