Bill Pay: How to Revive Digital Banking’s Neglected Product
Online bill payments are rising. Banks and credit unions should make this service — which drives loyalty — central to customer interactions.
Articles by John Ginovsky
Timely Advice Beats a Rate-Only Mortgage Lending Strategy
Higher rates have commoditized mortgages more than before. To stand out, lenders must provide guidance to borrowers early in home shopping.
Banks Embrace ‘Earned Wage Access’ Pay Trend to Bolster Relationships
Citizens Bank, PNC and U.S. Bank all see fast-growing 'on-demand pay' appealing to gig workers, Millennials and hourly employees.
Open Banking: Catalyst for Banking’s Future Growth
Traditional banking institutions can expand offerings for consumers and find more profit by sharing data with fintechs and other partners.
The Shift to Cloud Technology in Banking Accelerates
Once considered highly unlikely, core computing in the cloud is now a reality and growing. Banks must develop strategies to embrace the trend.
2 in 5 Consumers Predict the Bank of the Future Will Be a Tech Company
New study also finds a quarter of Millennials already regard a tech/fintech company (e.g. Apple, Venmo) as their primary financial provider.
Mobile Is Banking’s Primary Delivery Channel: What Now?
Mobile has risen to be the top channel for 'everyday banking.' In-app connections to humans could further increase the channel's dominance.
FedNow Will Propel Real-Time Payments Into the Banking Mainstream
Launching in 2023, FedNow real-time payments have grabbed the attention of smaller banks, credit unions, fintechs ... and The Clearing House.
Technology & Innovation Key to Growth in Tough Mortgage Loan Market
Mortgage lenders seek new strategies and technologies to deal with changing borrower demographics and streamline the homebuying process.
The Emerging Payments Trends Threatening the Future of Banking Revenues
Account-to-account (A2A) payments reduce interchange income and could hasten the decline of payment cards, but also bring new opportunities.
How to Survive Banking’s Biggest Threat: Staffing
The most formidable challenge of digital transformation isn't technology, but having the right people with the right skills.
A Close Look at Covid’s Deep and Lasting Impact on Payment Trends
Data from a comprehensive Federal Reserve study puts real numbers behind the massive changes in consumer and business payment habits.
The Brutal Truth About Savings Habits: Covid Didn’t Teach Us Anything
After record spikes, the numbers plummeted. But the overall trend masks very different scenarios that banks and credit unions must consider.
Mortgage Lending Snag: Boomers & Millennials Vie for the Same Houses
Just as more Millennials are finally looking to become homeowners they find starter homes have been grabbed by retirees or investors.
Banks Are All Fintechs Now (or Soon Will Be), But Do They Have the Right Talent?
A new report flags the skills gap financial institutions face as the industry becomes more tech driven. Altering hiring criteria is crucial.
How the Salesforce + Rocket Partnership Changes the Mortgage Market
Mortgage-as-a-service gets a big boost, giving community financial institutions new options, and confirming the value of a human connection.
What It Will Take to Have Interactive Tellers Catch On with Consumers
For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. Those that do, like them.
Top Mortgage Lending Trends in Banking
Banks and credit unions must adapt to technology and demographic changes as the frenetic home-buying boom unwinds.
Big Breakthroughs as Banking in the Cloud Replaces Legacy Systems
Chase, First Horizon, Live Oak Bank and others have shifted major parts of their core systems to the public cloud, marking a turning point.
Financial Institutions Must Address ‘Buy Now, Pay Later’ Problem Now
The fast-growing BNPL market, popular with Millennials and dominated by fintechs, is already siphoning billions in revenue from banks.
Millennials’ Fading Homeownership Hopes Cloud Mortgage Outlook
New data confirms many of this group seek larger living space, yet Covid has added extra hurdles that mortgage lenders must understand.
How 5G Will Reshape the Future of Digital Banking & Payments
The pace of digital transformation will rocket as vastly increased network speed and connectivity empowers both banks and their competitors.
