Articles by Jim Marous

Jim Marous is a financial industry strategist, co-publisher of The Financial Brand, and one of the top 5 most influential people in banking.

Six trends completely reshaping the retail, tech and health sectors will soon impact banks that often lag far behind these other industries.

People are increasingly fracturing their relationships with traditional banks who must react quick to stem an alarming rate of defections.

With digital banking transactions increasing, the need for personalized and contextual experiences becomes essential.

Fintech innovations continue to transform every aspect of banking. Here are eight ways fintechs are forcing traditional banks to adapt.

Balancing physical facilities and digital engagement, the top retailers can show banking ways to improve mobile experiences.

As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital future.

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences.

Financial institutions must move from product-centric thinking to customer-centric thinking to improve the entire customer journey.

Financial institutions must rebuild organizational structures and internal processes to enhance the customer experience.

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics.

To compete with fintech lenders, traditional financial institutions must simplify internal processes and improve mobile experiences.

Banks and credit unions face an inescapable challenge to keep pace with the changes in the payments marketplace.

Making it happen requires AI-powered capabilities using both internal and external data, augmented by a modern digital marketing engine.

Innovation in banking is required to respond to customer needs and competitive changes faster and with greater effectiveness.

The rise of digital challengers drives a rethinking of outdated business models and a new perspective on how to make a bank future-ready.

Migration to the cloud allows banks to improve the customer experience, reduce costs, mitigate risks, and increase business agility.

More than ever, banks need to accelerate digital transformation with data, applied analytics, cloud solutions and 5G functionality.

As financial institutions seek increased scale to achieve digital transformation, the real need is for digital leadership.

Many banks need to improve the digital savviness of their leadership team to be prepared for an increasingly competitive banking ecosystem.

First-party internal data can help banks and credit unions differentiate their brands and multiply their revenues.

Monitoring fintech investments by venture capital firms and traditional banks provides perspective on competitive and strategic trends.

Can traditional banks keep pace with a payments ecosystem where innovation balances speed and security?