Articles by Jim Marous

Jim Marous is a financial industry strategist, co-publisher of The Financial Brand, and one of the top 5 most influential people in banking.

Bank Customer Service Still Sucks

Despite efforts to improve the bank and credit union customer experience, studies indicate that bank customer satisfaction still stinks.

My Digital Banking Nirvana

Combining the best mobile banking functionality offered globally would result in a best-in-class mobile banking application.