Articles by Jim Marous

Jim Marous is a financial industry strategist, co-publisher of The Financial Brand, and one of the top 5 most influential people in banking.

Banks must build digital loan application, approval and disbursement processes, improving simplicity and availability of funds.

Data, talent, digital technology and analytics is at the core of the organizational intelligence required to meet consumer expectations.

Despite stronger financial performances, the banking industry needs to invest in innovation-led technologies to position for the future.

Digital tech is rocking every corner of banking. The speed and scope of disruption is happening at a pace that is catching banks off guard.

Banking providers need to understand how voice-enabled technologies impact all aspects of the customer experience — from sales to service.

The challenges of new technology, aged core systems, new competition and consumer expectations are putting bank profitability at risk.

Dynamic pricing of banking products and services is expected by digital consumers who expect real-time recognition of relationships.

Despite increasing enrollment in mobile banking, actual utilization of mobile banking and mobile payment apps is still far below market potential.

Digital marketing in banking requires AI and machine learning to improve personalization and make marketing faster and more efficient.

Here's how banks and credit unions must respond to the forces redefining the banking industry in the year to come.

Increasing consumer-facing and back-office digital capabilities is the most important trend in the banking industry for 2018.

Banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world.

This interview with four fintech startups explores a range of strategies, opportunities and threats affecting the future of the banking industry.

A global report on payment trends reveals that there is no singular, clear path to success in the new payments ecosystem.

Personalization is no longer enough. Financial institutions must use expanded data and advanced analytics to achieve hyper-relevancy.

Improving the digital customer experience is the only way for banks and credit unions to grow market share and enhance loyalty and trust.

Shopping with mobile devices is on the rise. Here's how this trend is reshaping what consumers expect from their mobile banking experience.

As tech giants offer financial services, banking must use customer insights and advanced technology to differentiate digital offerings.

Innovation leaders from U.S. Bank and BBVA share insights into how to build and maintain an innovation culture in financial services.

Financial institutions must improve mobile banking offerings, while innovating to leverage technologies like wearables, AI, IoT, AR and VR.

Regulations across the EU and in the UK allowing open banking provide opportunities and challenges that all markets will need to address.

Here is a preview of the competitive opportunities and strategic recommendations for the year ahead — your action plan for 2018.