4 Key Strategies To Create a Future-Proof Digital Bank
Big tech and fintech competition demands mastery of technologies that will bring consumers innovative services they already expect.
Articles by Jim Marous
Secret To Digital Banking Success is AI With ‘Human-Like’ Feel
As awareness and acceptance of AI-powered interactions grows, consumers demand a more humanized experience from financial institutions.
Chase Commits To Long-Term ‘Digital Everything’ Strategy
JPMorgan Chase has embarked on a long-term mobile-first strategy, using multiple platforms to deliver a better digital experience.
Financial Services Entering New Era of Customer Engagement
Today's banking consumer expects personalized and proactive financial solutions that create memorable digital experiences.
Monzo: A Guide to Building the Digital Bank of the Future
Monzo is a licensed digital bank that has developed advanced digital banking apps and functionality that can be a guide for traditional banks.
94% of Banking Providers Can’t ‘Personalize’ Marketing or CX
Difficulty in providing a personalized banking experience by traditional banks and credit unions opens the door for fintech and big tech providers.
Digital Banking Creates ‘Amazon Prime’ Opportunity
By meeting the digital banking experience expectations of consumers, banks may be able to monetize their products and services.
Confronting the Greatest Risks Facing The Future of Banking
The most serious threat to banks and credit unions remains difficult to address because it is so deeply ingrained in almost every institution's culture.
5 Actions To Accelerate Your Digital Transformation Journey
The status quo is no longer viable. Here is what banks and credit unions must take to become a truly digital financial institution.
AI Could Destroy Traditional Banking As We Know It
Artificial intelligence (AI) may create a banking industry where scale and agility win at the expense of the traditional mid-sized players.
The Psychology of Personalization In Banking
To build a strong individual experience, it is important to understand the psychology of personalization.
Financial Institutions Need Digital Banking Solutions, Not Branches
Banks and credit unions must improve digital solutions first, before determining how much more they should invest in branch technologies.
Customer Journey Mapping Provides Path to Digital Banking Loyalty
Understanding the customer journey as consumers move from shopper to buyer of financial services can improve sales and loyalty.
Technology and Real-Time Data Give Marketers the Personalization ‘Golden Ticket’
Banking providers that deliver timely, relevant and personalized messages will build loyalty and enjoy stronger revenue growth.
Which Banks Will Benefit Most From a Mobile Wallet Surge?
The acceptance and use of mobile wallets is beginning to accelerate, requiring banks to promote mobile payments more than ever.
Digital Transformation in Banking Requires Big Cultural Shakeups
Financial institutions in the digital age must build a culture that is willing to embrace risk and focuses obsessively on the consumer.
Rationale For New Banking Technologies Must Move Beyond Cost Savings
New tech must go beyond cost savings solutions, achieving scale and driving value through increased revenues and customer satisfaction.
Despite Digital Options, Consumers Stick With Their Own Bank… For Now
Digital banking use continues to grow, but most consumers still use their current bank for the majority of banking services.
Moving From ‘Mad Men’ Era Advertising to True Digital Financial Marketing
Financial marketers must address the needs of increasingly distrustful consumers while finding ways to engage with them on their terms.
Even The Best Banks Have Room to Improve Digital Experiences
Most digital banking experiences are not meeting consumer expectations, but some organizations are excelling in design, content and functionality.
7 Essential Lessons For The Banking Industry From American Express
Here's how AmEx gets the most out of the customer journey, from account applications and onboarding, to engagement and referrals.
Seismic Shifts In Retail Banking: Are You Ready?
Banking providers must be willing to embrace change, take risks and disrupt themselves (repeatedly) to keep pace and stay relevant.