Becoming a ‘Digital Bank’ Requires More Than Technology
The biggest challenge in the quest to become a digital banking organization is not technology or strategy, it is culture.
The biggest challenge in the quest to become a digital banking organization is not technology or strategy, it is culture.
The banking industry still lags other categories in giving consumers the ability to shop for and purchase products and services digitally.
The focus of financial marketing in 2020 will move from customer experience to bottom line results. Find out why.
Financial marketers are failing to act on the need for improved data and advanced analytics in the new customer experience.
Digital disruption in banking necessitates new leadership skills. Hear from Deloitte how what that takes in banking.
A great customer experience in the banking industry is going to require data and real-time contextual insight.
Personal self-development is increasingly required for all bank and credit union executives as jobs and responsibilities are disrupted.
Consumers demand an equitable value exchange for banking services offered. Deliver it or they will switch financial providers.
The deployment of digital tools that turn data into proactive consumer insights will determine the fate of retail banks and credit unions.
Conversational banking will provide real-time, personalized engagement, generating loyalty and revenues for customers.
As more branch traffic shifts to digital, banking providers have a massive opportunity to reinvent the fundamental role of the brick-and-mortar channel.
With AI, AR, voice and the cloud, consumers' options for running their financial affairs in the near future may be far different than today.
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With competition, consumer expectations and the need for improved cybersecurity increasing, banks need to improve digital capabilities.
The head of technology transformation for consumer and community banking at Chase shares her insights and inspirations.
The merger between BB&T and SunTrust raises tough questions for smaller institutions. How can they cut costs and keep up in digital channels?
More than ever, banking's future is shaped by technology. Two important examples are use of AI for personalization and voice banking.
Legacy banks are losing ground to digital banks and big techs who fill consumers' hearts and minds. Financial erosion awaits the immobile.
Pay attention to these thought leaders in the fintech community and banking industry and you'll always be aware of what's going on.
Banking providers can realize many financial and technological advantages by building a digital-only arm on top of their legacy business.
Hindered by legacy systems, many banks struggle to provide customer-centric solutions to people impacted by the government shutdown.
Financial marketers can build irresistible digital tools by looking at how diet and fitness app 'Noom' leverages data and AI.
Digital transformation within the banking industry is occurring much slower than needed to respond to both consumers and competitive threats.
How can you optimize your landing pages for success? The answer lies in harnessing AI-led solutions to deliver seamless, personalized user experiences.
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