Platforms, Products And Channels Transforming Financial Services
Innovation in Retail Banking Report 2018 found that financial players need to focus on changes in products, platforms and channel use.
Articles by Jim Marous
Financial Marketers Must Create Intimacy At Scale
To take personalization to the next level, financial institutions must learn how to leverage all the digital tools and data at their disposal.
Financial Health Solutions For Consumers Evade Financial Firms
3 types of sustainable revenue models can support financial wellness, build trust and create value for consumers and banking organizations.
Passion For Banking Innovation Fueled By Big Tech Disruptors
Innovation in Retail Banking report shows growing commitment to innovation, but insufficient investment in advanced data analytics.
How To Survive The Future of Banking
Bankers need to prepare for the future of work by investing in education and embracing change, taking risks and disrupting themselves.
Umpqua Sells Digital Banking Innovation Unit to Fintech
In first of its kind deal, a fintech firm is acquiring a traditional bank's innovation subsidiary to provide humanized consumer engagement.
The Best Global Innovations in Banking for 2018
The world's most innovative banks were recognized by Efma and Accenture, highlighting the power of digital technologies and a customer focus.
Financial Institutions Failing To Humanize Digital Banking Experiences
Banks and credit unions must go beyond ease and simplicity in delivering digital banking services, humanizing the engagement process.
Innovation in Banking Demands Supportive Culture from Top Down
Putting on a show for investors means far less than a process that drives innovations. No place is this more apparent than at a hackathon.
Digital Banking Transformation: Where Should You Start?
To become true digital banks, banks can take several small, critical steps that will have a large impact on revenue and customer satisfaction.
How Leading Financial Brands Are Using Digital Marketing To Win Consumers
Financial marketers are accelerating investments in digital advertising for both branding initiatives and to support more personalized messaging.
4 Key Strategies To Create a Future-Proof Digital Bank
Big tech and fintech competition demands mastery of technologies that will bring consumers innovative services they already expect.
Secret To Digital Banking Success is AI With ‘Human-Like’ Feel
As awareness and acceptance of AI-powered interactions grows, consumers demand a more humanized experience from financial institutions.
Chase Commits To Long-Term ‘Digital Everything’ Strategy
JPMorgan Chase has embarked on a long-term mobile-first strategy, using multiple platforms to deliver a better digital experience.
Financial Services Entering New Era of Customer Engagement
Today's banking consumer expects personalized and proactive financial solutions that create memorable digital experiences.
Monzo: A Guide to Building the Digital Bank of the Future
Monzo is a licensed digital bank that has developed advanced digital banking apps and functionality that can be a guide for traditional banks.
94% of Banking Providers Can’t ‘Personalize’ Marketing or CX
Difficulty in providing a personalized banking experience by traditional banks and credit unions opens the door for fintech and big tech providers.
Digital Banking Creates ‘Amazon Prime’ Opportunity
By meeting the digital banking experience expectations of consumers, banks may be able to monetize their products and services.
Confronting the Greatest Risks Facing The Future of Banking
The most serious threat to banks and credit unions remains difficult to address because it is so deeply ingrained in almost every institution's culture.
5 Actions To Accelerate Your Digital Transformation Journey
The status quo is no longer viable. Here is what banks and credit unions must take to become a truly digital financial institution.
AI Could Destroy Traditional Banking As We Know It
Artificial intelligence (AI) may create a banking industry where scale and agility win at the expense of the traditional mid-sized players.
The Psychology of Personalization In Banking
To build a strong individual experience, it is important to understand the psychology of personalization.
