What Gen Z and Millennials Want From Banks: 5 Key Insights
Gen Z and Millennial satisfaction isn’t one-dimensional. Their needs as customers translate into their roles as banking employees as well.
Gen Z and Millennial satisfaction isn’t one-dimensional. Their needs as customers translate into their roles as banking employees as well.
Chase’s first stab at a digital-only bank — the short-lived Finn — was a flop. Its new U.K. digital bank so far is a win. What changed?
The modern consumer doesn't like fees, but they'll sign up for multiple digital subscriptions. Should banks and credit unions follow suit?
The OakNorth neobank+fintech model confirms that banking and technology are increasingly inseparable. It may prove to be a template.
BNPL is expected to hit $680 billion in e-commerce transactions by 2025. 30 more stats cover consumer attitudes, demographic use and more.
NCCA rule change means college athletes are the new social media influencers. It's a good fit for community financial institution marketing.
Launching a digital bank isn't an easy decision, but could be crucial. One of the biggest questions is: Build or buy the technology?
'The average American owns three credit cards.' 50 more credit card stats like that cover balances, payments, rewards, Gen Z use and more.
Banks often target the Gen Z and Baby Boomer segments. But the huge Millennial market needs some love, and is in its prime banking years.
A modern AI-supported loan platform can help community banks be competitive and grow, but requires care in deciding which features to use.
Big changes to NSF and overdraft fees put community and regional banks in a tough spot, impacting both revenue and technology budgets.
Is email marketing on the way out? Experts say otherwise, but insist the channel is often undervalued and misused. New tactics can help.
Discover how document processing automation (DPA) uses AI to streamline lending processes, enhancing efficiency and accuracy, while ensuring compliance and protecting sensitive information.
Read More about Transform Your Credit Union’s Indirect Lending Business with DPA
Neobank Oxygen attracts freelancers who need help managing finances by offering generous rewards and using unique marketing tactics.
Financial marketers often default to safe, but dull, ideas. So the clever work here really stands out, from a documentary to guerilla stunts.
A comparison of bank, credit union and digital bank overdraft policies provides a resource for institutions planning their next move.
Sure, it only operates in Latin America, yet it has nearly the same digital presence as BofA. Here's why banks must keep an eye on Nubank.
Laurel Road, a digital banking unit of KeyBank, hired a financial therapist to counsel customers. Could this become a trend?
American Express presses further into banking, rolling out digital rewards checking. Experts assess what the card giant has in mind.
New research shows that banks and credit unions don't have to get rid of overdraft, ATM or checking fees, just change how they're perceived.
Every bank is wrangling technology to help them be innovative. Here's an inside look at how Chase tackles digital with a unique strategy.
In 2021, 13 credit unions acquired community banks. Don’t be surprised to see this number double in 2022, setting a record.
With over five million customers and a focus on sustainable finance, Aspiration's strategy couldn't be more different from its competitors.
As your financial institution prepares for the impending Great Wealth Transfer, ensuring that your digital strategy appeals to younger generations is essential.
Read More about Key Digital Imperatives for Gen Z and Millennials