Is Hybrid Work-from-Home the New Normal in Banking?
A blend of remote and in-office may be the future of work in banking and essential to finding talent. Some embrace it, others resist.
Articles by Craig Guillot
Russia’s War with Ukraine Puts Banking on High Alert for Cyberattacks
There’s growing risk Russian hackers could attack key U.S. targets — including banks and credit unions — with greater intensity than before.
Surging Use of Crypto Cards Warns Banks of a New Payments Disruption
Credit and debit cards backed by cryptocurrencies are on the verge of going mainstream. Use of Visa and Mastercard's platforms is key.
Ease of Switching in Fintech Era Jeopardizes Loyalty to Banks
Primary institution satisfaction is strong, but new data shows switching activity is rising as people spread their banking business around.
Two Innovative Banking Technologies for 2022 and Beyond
Quantum computing and edge computing may seem complex to most bankers, but their potential to improve credit, analytics and risk is huge.
How Banks & Credit Unions Should Prepare for Rising Interest Rates
Deposit strategies will be sharply impacted by the rapid pace of change, complicated further by several unprecedented economic factors.
Banks Spend Billions on Digital Transformation, But What’s The Payoff?
Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress.
What’s the Future for Checking Accounts?
The core product with the obsolete name remains essential for consumers — and financial institutions — but the reasons why are changing.
Consumers’ Woeful Lack of Knowledge About Data Sharing Could Hurt Banks
Consumers are flocking to fintech apps, but have little awareness of how these mobile solutions use their personal information.
Banking’s Role in the Rapidly Growing ‘Internet of Things’ World
Embedded banking and IoT is leading to a 'Thing Economy' where smart devices autonomously transact and engage in commerce.
5 Ways Financial Institutions Can Reverse Declining Satisfaction Scores
Consumer satisfaction with big banks retreated overall in 2021, but those focusing on fee reductions and CX still achieved high ratings.
The ATM of the Future Will Be Much More Personalized
Having bounced back from Covid's hit, ATMs are now changing. New units will be user-customized, mobile-integrated and more efficient.
From Neobank to National Bank: Was Varo’s Quest Worth It?
The mobile bank trails neobank leader Chime by a large measure. But it has a capital war chest and more ways to grow revenue rapidly.
Millennials Now Trust Fintechs as Much as Banks
Skyrocketing adoption of fintech is not only changing the way consumers bank, it’s changing how they live, think, and interact with money.
Fintech 2.0: Is Your Bank Ready for the ‘Great Rebundling’?
Having achieved wide adoption, fintechs are now building a holistic ecosystem. Banks have much to gain in this process if they move quickly.
Mastercard CMO: Why Traditional Bank Marketing Is Failing
Loyalty is out, the Four Ps useless and tech-driven 'quantum marketing' is in. Here's what financial marketers must know to stay up to speed.
Competitive Pressure Forcing More Bank+Fintech Partnerships
Combinations multiply as financial institutions face increased demand for digital services and fintechs need a more stable business model.
Banks Duke it Out to Give Consumers a Cash-Back Christmas
Financial marketers ramp up campaigns to capture holiday spend in a season that is all about cash rewards. But BNPL looms large.
The Beginning of the End for Overdraft Fees — What’s Next?
Overdraft fees are heading for the exits. Banks and credit unions must find new revenue streams that aren't political lightning rods.
Banks’ Brand Risk Grows As People Become Numb to Cyber Fraud
Despite a doubling of identity theft reports, people grow less concerned about the risks, expecting financial institutions to protect them.
Why Chatbots Fail in Banking
Growth of these AI-powered tools is rising, but they get mixed reviews. When they come up short, the problem usually isn't the technology.
Why Many Bank Innovation Efforts Fizzle (And How to Change That)
Few in banking would deny the importance of innovation. Yet many institutions fail to make changes that produce results. Here's why.
