Four Ways Banks Must Change Before Millennials & Gen Z Will Love You
Despite all the fintech apps, consumers will give more business to traditional institutions if service is personalized, imaginative, trusted.
COVID Lessons Community Financial Institutions Must Apply
How banks and credit unions responded to the pandemic can help them solve thorny technology, data, leadership and culture challenges.
COVID Has Given Traditional Banks the Upper Hand: Are They Blowing It?
Trust provides an edge over challenger banks, but things could shift quickly post pandemic, making it critical to have a clear digital plan.
Google Throws Digital Advertising Curveball at Financial Marketers
New targeting restrictions to address potential bias prompt banks, credit unions and their agencies to consider digital ad alternatives.
4 Pandemic Tech Trends That Will Permanently Alter Banking
Why banks and credit unions can (and must) begin using AI tools to improve CX and transparency and to make innovation a core competency.
The Strategy Behind BofA’s Digital Life Planning App
Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience.
U.S. Financial Institutions Now Lead Europe in Open Banking (Here’s Why)
Use of API-based data sharing between banks and fintechs is growing fast — and without regulation. All size institutions stand to benefit.
COVID Forcing Major Changes to Bank Marketing for the Year Ahead
Lagging in AI, martech and personalization is a luxury banks and credit unions can no longer afford. Here's a plan of action for change.
Will IoT Payments Disrupt Role of Traditional Banking Providers?
'Internet of Things' has been hyped for years, but advances at Amazon and elsewhere have turned a catchall term into a serious threat.
Gen Z Says They’re Eager to Use Big Techs for Banking – But Will They?
Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person.
Data Reveals a Surprise Driver of CX Satisfaction in Banking
Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.
Google’s Vision for the Future of Bank Marketing, AI, and Data
Why brand marketing still matters, as does customer lifetime value, even while data increasingly dominates bank and credit union ad choices.
Is a Subscription Model the Answer to Challenger Banks’ Profit Problem?
This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new features.
BofA – Not Fintechs or Amazon – Should Keep Bankers Awake at Night
Experts reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans.
How BaaS Turns Traditional Banks Into Digital Deposit & Loan Machines
Banking-as-a-service could be a huge win for financial institutions that seize the opportunity, and a growing threat to those that ignore it.
Why This Bank Is Betting Its Future on Blockchain Payments
Signature Bank believes real-time payment capability is a must and that building it with blockchain technology provides an innovation edge.
Financial Wellness Tools Propel Fintech Deeper into Banking Space
MoneyLion, with six million members, sports a new banking app and digital money-management features suited to COVID-impacted consumers.
Gen Z Prefers Banks to Big Techs, But Shuns Branches
For the members of Gen Z, it's a Venmo world. But for these tech-savvy consumers trust is as important in their banking as convenience.
Debit Cards Dominating Retail Payments, Fueled by P2P and eCommerce
New data from annual PULSE survey shows a big jump in digital transactions even before COVID, a clear sign of changing consumer habits.
Varo Disrupts Status Quo as First Fintech with National Banking Charter
The upstart challenger bank becomes the first to get OCC approval. Banking experts and Varo's CEO explain the potential impact.
Expert Tips for Email Marketing During the COVID Crisis
Email is undoubtedly an essential digital tool for financial marketers, but only it must be used correctly. Several pros share their key insights.
Open Banking Gets a Big Jump Start from COVID
In some ways the U.S. has passed Europe. Here's why all banks and credit unions must have a strategy for a trend that's reshaping banking.
