Digital Banking Has a Long Way to Go to Surpass Branch Sales
Improving digital banking is 'Job 1,' but branches generate a ton of sales. Here's what digital and branch teams can learn from each other.
Articles by Bill Streeter
Insights from Synovus Bank’s Tough Digital Transformation
Changing habits at a 135 year-old bank is hard for both leadership and staff. Data analytics is a particular challenge, says Liz Wolverton.
The Strategy Behind Truist’s New AI-Powered Digital Assistant
Now that its merger integration is finally behind it, the big U.S. bank is upping its game. Exhibit A: 'Truist Assist,' its all-new chatbot.
Ad Strategies from the Industry’s Most Creative Bank+Agency Partnership
A 15-year relationship has produced highly engaging ads in a risk-averse industry. Bank and agency execs share what they do differently.
Bank Technology Strategies: From the Core to the Cloud
A modern technology platform is quickly becoming imperative for banks to stay competitive — but how they upgrade is key.
Inside Huntington Bank’s Marketing and Innovation Strategy
The bank's uncommon alignment of marketing, digital and business units results in greater product innovation and more effective messaging.
Bank as Fintech: The Future Model for Banking?
The country's top SBA lender — the 'original niche bank' — bets big on embedded banking using a modern core. A key goal: low-cost deposits.
Inside Regions Bank’s Cloud-Driven Digital Transformation Strategy
Proving large banks can move boldly, Regions is migrating core systems to the cloud, enabling changes that will improve both advice and CX.
The Potential Impact of Apple’s New ‘Embedded’ BNPL Product on Banks
The Apple Pay Later product slams other BNPL players, but its effect on banking could be bigger, especially as part of a payments platform.
5 Ways Bank Marketers Can Simplify Strategy and Kill Complexity
Rapid changes in data, AI and consumer behavior have marketers struggling. A combination of tactical and strategic insights will help.
Demographic Changes Altering Why Consumers Switch Banking Providers
Up against fintechs and younger customers who don't think locally anymore, banks and credit unions must change value propositions to grow.
USAA’s Redesigned Mobile App: Customer Experience Insights for Banks
To maintain its legendary customer appeal, the mostly digital USAA must have a great mobile app. Learn how it made a good app even better.
How and Why Frost Bank Loves Open Banking & Data Sharing
Frost Bank's data-sharing deal with Plaid — its first big step in open banking — was driven by customers' demand to synch with fintech apps.
Why KeyBank Believes ‘Embedded Banking’ Is the Future
The key to this bank's success is in its fintech and embedded banking investments, which led to explosive growth in payments and lending.
Four Big Banking Industry Trends & Challenges
Cuts in overdraft fees and the intensified shift to digital banking have created new challenges (and opportunities) for banks.
Sorry, This Article About Truist’s Branch Remodel Has Been Removed
Unfortunately, due to an unexpected development, the article about lessons from the bank's branch conversion program is no longer available.
Core Banking Tech Provider: It’s Game Over for Legacy Systems
The cloud is banishing clunky digital technology. So says the CEO of a Big Three tech provider, who is staking his company's future on it.
The Tech-Forward Bank Day Arrived (Here’s What it Looks Like)
Small institutions now have an edge — if they update their business model. Five traits mark the successful bank and point the way forward.
Four Technology Trends Radically Altering the Banking Model
2022 looks to be a turning point for the industry amid the rise of platform business models, ecosystems, AI and end-to-end digitization.
New Competition Forcing Smaller Banks to Try (Almost) Anything
A big surprise is the willingness to offer crypto services. But the unwillingness to reconsider branch dependency could be a millstone.
The Secret to Bank Innovation Goes Way Beyond ‘Culture Change’
Willingness to act when the outcome is unknown and to look for options on 'the edge of money' are crucial for financial institution growth.
How the Convergence of Fintech & Banking Is Transforming Business Lending
The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows.
