Why Banks Are Saying Goodbye To the CMO
While the debate over the future of the CMO position rages on, the shifting dynamics of the role at some of the world’s most recognizable banks is nothing new.
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Credit Cards Fuel Big Banks' Loan Growth Amid ‘Normalization’
Credit card lending boosts big banks' loan growth as consumer spending normalizes post-pandemic.
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The Top 5 Impacts of Debt and What Financial Institutions Should Do About It
More than half of Americans find themselves burdened by personal debt, a reality that has been impacted more deeply by recent and current U.S. economic conditions. Here’s how banks can help.
Community Banks Need a Social Media Reality Check
Smaller banks rely on social media to promote their brands — yet most of their strategies leave something to be desired.
Moves By Chase and PNC Re-ignite the Branch Versus Digital Debate
As Chase, BofA and PNC build out with their branch networks, digital banking advocates challenge the need for more brick-and-mortar.
Can Banks Reduce False Positives in AML?
Account closures have left customers bewildered and angry. Here's how banks can do better.
As Digital Wallet Use Goes Up, Financial Institutions Must Adapt
Is your bank or credit union ready for digital wallets to grab a bigger chunk of mobile payments in coming years? Here's what to do now to prepare.
Is AI Coming for Your Bank Job?
The answer to that question is complicated, but some roles are likely to see big changes in the next few years.
Banks Tighten Up as Card Delinquencies Jump
Low-income borrowers with the highest levels of unsecured debt are showing signs of stress that banks must pay attention to.
Are Teaser Offers Worth the Trouble in Banking?
Banks spend a lot acquiring depositors with specials and teasers. But news coverage and advice from online gurus compels consumers to beware of such deals. Here's how everybody wins.
Should Banks Ramp Up Budgeting Tools After the Demise of Mint?
Budgeting apps are highly popular, but Intuit's Mint could not make a business of it. Can banks and credit unions?
The Outlook for Bank and Fintech M&A in 2024
Banks and fintechs' interest in M&A is waning. Many of the same conditions that drove M&A last year are still in play in 2024.
Touch of Frost Spreads Over Texas, with More Branching and Marketing in the Forecast
The search for organic growth keeps Frost busy with brick and mortar, bucking the trend for most banks. Now it's adding marketing fuel.
Fintech is Disrupting Cross-Border Payments. How Should Banks Respond?
Digital disruptors are seizing a growing share of the cross-border payments market. It may be time for banks to push back.
4 Banking CMOs to Watch in 2024
Top CMOs are using technology to create novel marketing strategies and uncover new revenue streams. The efforts are leading to an increase in customers and are producing measurable results.
Why it’s Time for Banks to Hire a Chief AI Officer — and What That Looks Like
Banks have big plans for generative AI technology — and the chief AI officer role is becoming more of a reality.
Meet the AI Serving Customers at United Bank
Using AI to serve accountholders might seem like science fiction, but there's one talking with a bank's customers right now. Here's how United Bank in Georgia is improving efficiency and customer experience with AI.
It’s All Happening: Why The Financial Brand Forum 2024 Will Be the Most Important Ever
Forum Preview: The biggest and best conference in banking is just 14 weeks away. Sign up now, before it’s too late.
GenAI: Banking’s Best Offense in Challenging Times
IBM research explores the immense yet balanced potential of generative AI across innovating customer value, optimizing operations, and managing risks.
One Portal to Rule Them All: How One Bank Streamlined Onboarding
Peapack-Gladstone Bank's goal was to create a truly end-to-end digital onboarding and KYC process that would work across all three lines of its business.
How Banks Can Compete Using Platform Business Models
Q&A: Consultant Ted Moser details proven platform strategies from Uber, Amazon and others that banks can deploy for competitive advantage.
Venture Capitals Optimistic That Fintech Deals Will Rebound in 2024
After years of shrinking investment and valuations in the fintech industry, 2024 could be the year for a fintech turnaround.
The Future of Banking: AI Personalization as a Catalyst for Customer Loyalty
AI in banking is redefining the approach to customer experience, using personalization to connect with customers and build loyalty.