Article Archive: Mobile Channel

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person. Read More

Flexible engagement channels for remote service and omnichannel communications can earn consumer trust that lasts beyond the. Read More

Veteran brings pandemic-oriented experience to the job as the coronavirus continues to shape the banking industry's. Read More

Preoccupation with young consumers leads many to miss the huge digital potential of older adults. Often only small UX adjustments are. Read More

Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far. Read More

This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new. Read More

Experts reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM. Read More

MoneyLion, with six million members, sports a new banking app and digital money-management features suited to COVID-impacted. Read More

Mobile financial ads grow hotter thanks to COVID and our love affair with smartphones and tablets. But on a tiny screen bad marketing. Read More

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.. Read More

New data from annual PULSE survey shows a big jump in digital transactions even before COVID, a clear sign of changing consumer. Read More

Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity. Read More

Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace. Read More

SoFi's bid to become a national bank may signal a new phase of fintech expansion. But experts say Square's ILC charter will have more. Read More

The bank's AI-powered digital personalization tool and chatbot is a differentiator that drives mobile banking utilization and. Read More

Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile. Read More

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. New units have less touch, greater. Read More

BofA's Erica leads the pack, but chatbot and voice banking are not just for megabanks. Community institutions are getting. Read More

Challenger banks and other fintechs have hit a rough stretch due to funding issues and lower revenue. But don't start celebrating just. Read More

The pandemic has placed tremendous pressure on call centers, forcing banking providers to pursue more 'natural language'. Read More

Many apps are growing slow and fat, says Forrester. Key functions must be brought to the top. Less-critical ones should stay on the. Read More

Mobile banking and more can help financial marketers create consumer confidence during the crisis that will pay off after the threat. Read More