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Article Image: Using Data to Acquire, Engage and Retain Banking Customers

Using Data to Acquire, Engage and Retain Banking Customers

More than ever, delivering banking experiences rooted in personalized engagement is an expectation from every customer. More than just a requirement for communication, financial institutions must also develop personalized, tailored products for the customer segment that they’re going after. Consumers are increasingly diversifying who their financial relationships. If you don’t know your customer, understand their […]

Article Image: Reimagining Customer Engagement with Intelligent Texts

Reimagining Customer Engagement with Intelligent Texts

Many financial institutions struggle when it comes to building engagement with customers in a timely and impactful manner. More than ever, there is a need for ongoing dialogue that assists customers in better managing their finances. One way to improve the effectiveness and efficiency of customer communication is with texting solutions, connecting with customers in […]

Article Image: How Sofi Intends to Become the Center of the Financial Universe

How Sofi Intends to Become the Center of the Financial Universe

SoFi is on a mission to move beyond its roots as a direct-to-consumer fintech organization, to become a financial services platform that will enable banks and fintech firms to build best-of-breed financial solutions. The recent acquisition of the Technisys’ platform, combined with their banking-as-a-service division, Galileo, will provide an end-to-end vertically integrated technology stack using […]

Article Image: Customer Identity: Balancing Security and Seamless Experiences

Customer Identity: Balancing Security and Seamless Experiences

In a digital world where convenience, time savings and instant access reign supreme, a physical-first banking experience is no longer the preferred option for most consumers. But how can you verify the identity of someone wanting to do business with you? Banks should not have to make compromises between security and a seamless customer experience […]

Article Image: Financial Institutions Can No Longer Ignore Cryptocurrencies

Financial Institutions Can No Longer Ignore Cryptocurrencies

According to a report by J.P. Morgan, close to 300 banks are planning to roll out Bitcoin trading on mobile apps in the first half of 2022. Another study finds that 44% of regional and global banks will offer crypto support by the end of the year. More than ever, the share of a consumer’s […]

Article Image: Retail Banking Trends to Watch in 2022

Retail Banking Trends to Watch in 2022

The pandemic represented a tipping point for financial institutions, forcing them to accelerate digital transformation, rethink business models, and illustrate a level of empathy for employees, customers, and communities. Innovation has taken center stage, with an imperative for enhanced customer experiences driven by automation and technology. We are very fortunate to have Michael Abbott on […]

Article Image: The Future of Commerce Includes Digital Currency

The Future of Commerce Includes Digital Currency

Recently, NCR increased their ability to deliver a complete digital currency solution to its customers, including the ability to buy and sell cryptocurrency, conduct cross-border remittance, and accept digital currency payments across digital and physical channels. Beyond offering financial institutions a secure way to perform digital currency transactions from a mobile banking app, website, or […]

Article Image: KeyBank: Leveraging Targeted Scale for Differentiation and Growth

KeyBank: Leveraging Targeted Scale for Differentiation and Growth

Situated on the asset spectrum between large national banks and community financial institutions, regional banks face the challenge of scale to make the technology investments needed to modernize legacy operations. To meet changing customer expectations, regional banks need to develop innovative ideas and approaches to reduce expenses, create new products and services, serve unique market […]

Article Image: Technology Drives the Customer Experience at Chase

Technology Drives the Customer Experience at Chase

There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences in banking. But how does one of the largest financial institutions in the world combine strategy and execution at a time of massive industry disruption? Chase is at the forefront of emerging technologies […]

Article Image: Why AI and Machine Learning is The Future of Bank Differentiation

Why AI and Machine Learning is The Future of Bank Differentiation

Data and advanced analytics lie at the core of every financial institution wanting to build stronger engagement capabilities. Unfortunately, many organizations continue to struggle to apply data that will improve the customer journey. To succeed, banks and credit unions have to understand and take action — in real time — to the consumer opportunities that […]

Article Image: How Banks Can Create a White Label Response to BNPL Threats

How Banks Can Create a White Label Response to BNPL Threats

The need for quick innovation is greater than ever, with advanced, cost-effective solutions needed by legacy banking organizations to keep pace with a fast-moving digital landscape. One option is to deploy white label banking solutions in partnerships with third parties. By using application program interfaces (APIs), banks and credit unions can quickly respond to new […]

Article Image: Mastering Quantum Marketing in Banking

Mastering Quantum Marketing in Banking

Marketing is at the center of a massive transformation, driven new technologies, real-time data analytics, and major scientific advances that will power the future of the banking industry. More than ever, we need a new framework for communication, engagement and loyalty. Financial marketers need to understand this new paradigm, and prepare to embrace the opportunities […]

The World’s First Digital-Only Credit Union

Founded in 1935, Alliant Credit Union was created to serve the employees of United Airlines. With most members traveling across the globe, the top 10 credit union had far fewer branches than other firms its size. Today, it has transformed itself into a digital-first financial institution with no branches and a nationwide presence. To cement […]

Google: Friend or Foe to Banks?

Late last year, it was announced that Google Pay will partner with legacy financial institutions in the development and distribution of checking accounts through a new service called Google Plex. In addition, Google announced a partnership with Deutsch Bank for cloud implementation and co-innovation of new products and services. For the banks, these partnership can […]

Secrets of a Chief Digital Banking Officer

More than at any time in the past, the largest banks in the U.S. have capitalized on their customers’ increased willingness to use digital financial services. U.S. Bank, the sixth largest bank in the country, has been one of the leaders in going beyond the basics in digital banking transformation. From streamlining new account opening […]