Technology Drives the Customer Experience at Chase

Premiered: January 11, 2022
Length: 53 minutes

There has never been a more exciting time to leverage customer insight, technology, and an innovation culture to drive improved customer experiences in banking. But how does one of the largest financial institutions in the world combine strategy and execution at a time of massive industry disruption?

Chase is at the forefront of emerging technologies in retail banking and the use of these technologies to drive product development and digital engagement. The question is whether size and scale provide an advantage or create new challenges?

We are joined by Rohan Amin, Chief Product Officer and Gill Haus, Chief Information Officer of Chase on the Banking Transformed Podcast. They discuss the acceleration of change that has occurred in the past two years and the ways Chase has navigated the pandemic.