CX Strategies That Drive Growth

Premiered: April 16, 2019 (Forum 2019)
Length: 38 minutes
Category: CX Strategies

Most financial institutions today have some form of CX initiative underway. But many are still unsure how effective these strategies will actually be. What business outcomes will they ultimately deliver?

In this session, you will learn what your financial institution needs at both the organization and strategic levels to engineer an effective CX program — the shifts necessary to drive positive results.

Banking executives will learn:

  • The Rx for CX — eight steps and specific recommendations to achieve CX maturity
  • The cultural changes and skills sets you need to make exceptional CX a reality
  • The advantages of agile methodology and “scrums”, and the principles behind human-centered design
  • How to cultivate a vision for improved CX, and an action plan to drive tangible metrics