Customer Identity: Balancing Security and Seamless Experiences

Premiered: March 31, 2022
Length: 27 minutes

In a digital world where convenience, time savings and instant access reign supreme, a physical-first banking experience is no longer the preferred option for most consumers. But how can you verify the identity of someone wanting to do business with you?

Banks should not have to make compromises between security and a seamless customer experience along their digital journey — but this requires the right identity strategy that reflects today’s risks and the needs of the modern digital consumer.

I am excited to have Heidi Hunter, VP, Product Innovations at IDology on the show today. Heidi will discuss how knowing who your customer is, across channels and at all times, can be a differentiator for success.