Enhancing the Customer Journey with an Innovation and Transformation Culture


FEATURING: Mascoma Bank

Welcome to the FIsionaries Podcast, sponsored by Alkami. This podcast shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.

Most financial services executives say that innovation is now a prerequisite to respond quickly to market challenges and opportunities and to become future-ready. With an innovation culture, financial institutions of all sizes are in a better position as consumer behavior is changing faster than ever.

Organizations with an advanced level of innovation and transformation culture are completely rethinking their business models, leveraging advanced technologies, understanding their customers and members more fully, investing in upskilling and reskilling and achieving higher rates of growth.

My guests are Raphael Reznek, CTO and Samantha Pause, CMO at Mascoma Bank. We discuss how to support an enhanced customer journey with an innovation and transformation culture and how this makes banking better for customers and employees.

Watch the Video of the Episode

About the FIsionaries Podcast

The FIsionaries Podcast, sponsored by Alkami Technology Inc., shines a light on financial institutions (FIs) at the bleeding edge of digital transformation. The podcast, hosted by Jim Marous, features banks and credit unions sharing lessons learned from their digital transformation journeys as well as insights from fintech partners and other industry thought leaders. Each episode will provide regional and community banks and credit unions with insights, tips and tricks to elevate their digital banking game.

Jim Marous Profile PictureNamed as one of the most influential people in banking, Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand and the owner and CEO of the Digital Banking Report. The Digital Banking Report is a subscription-based publication that provides deep insights into the digitization of banking, with over 150 reports in the digital archive available to subscribers.

As a sought after keynote speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by CNBC and CNN, Cheddar, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker and has spoken to audiences worldwide. Jim has also advised the White House on banking policy.