SunTrust’s Omnichannel Digital Home Loan Fixes Mortgage Application Woes
Using the bank's new paperless SmartGUIDE process, applicants can complete an application in 30 to 40 minutes, cutting the time it typically takes in. Read More
Digital Banking Strategies
Today’s Digital Assistants Must Become Tomorrow’s Bot-Powered Banking Coaches
What's next in the future of chatbots? Experts lay out the financial industry's path forward for bot-powered insights delivered via voice or. Read More
Five Innovation Trends That Will Define Banking in 2019
Top bank innovation trends for 2019 focus on personalizing and digitizing product development and service delivery, improving the customer. Read More
Banking Industry Must Move from ‘Strategic Planning’ to Real Action
Strategic planning efforts at most financial institutions lack one thing ... a commitment to change that can generate the results. Read More
Retail Banking Lagging in Process Automation, Despite Benefits
You can blame IT for lack of progress in banking automation. The tools exist, but retail banking executives need to be on board.. Read More
What Will Jump-Start Voice Banking?
The future of voice banking looks bright for those financial institutions that can provide expanded voice capabilities across. Read More
Design Ideas Banking Execs Can Use to Amp Up Their Websites Now
Banking websites don't have to be dull. Web design pros offer tips banks and credit unions can use to transform their online experience. Read More
10 Technologies That Will Disrupt Financial Services In The Next 5 Years
The accelerating pace of technological change is the best opportunity and biggest challenge in the financial services ecosystem. Read More
Digital Transformation in Banking Requires Complete Rewiring, Not Just Fresh Paint
As Amazon and Apple chew into banking services in clever new ways, how can financial institutions compete? Only by rethinking. Read More
Platforms, Products And Channels Transforming Financial Services
Innovation in Retail Banking Report 2018 found that financial players need to focus on changes in products, platforms and channel. Read More
People Prefer Small Banks and Credit Unions, But The Clock Is Ticking
Consumers like working with local banking providers, but smaller institutions lag digitally, and their window to catch up is. Read More
Chasing the Digital Dream: Can Banks Catch Up With Consumers?
Research reveals the banking industry's digital ambitions don't match consumers' digital perceptions, and big gaps in the experience. Read More
Why You Need a Chief Digital Officer to Drive Digital Banking Success
Financial institutions can't leverage new technologies and deliver a killer experience without the right person to shepherd their digital transformation. Read More
3 Keys to Cultivate Deeper Relationships With Digital Banking Customers
In a mobile-first world where engagement is almost purely digital, here's how to deliver an experience that truly connects with. Read More
Financial Health Solutions For Consumers Evade Financial Firms
3 types of sustainable revenue models can support financial wellness, build trust and create value for consumers and banking. Read More
Is This Community Bank’s Bold Digital Play The Model Of The Future?
Here's how a community bank in Kansas City is partnering with fintechs, simplifying its products and processes, and expanding. Read More
Digital Banking Wins, But Don’t Close Branches Yet
Consumers increase use of digital banking tools while continuing to seek new technologies that make life easier. That doesn't mean branches are dead. Read More
How Bankers Can Slice Through Chatbot Hype And Get it Right
Ready to add a chatbot as a new retail channel? Understand the nuances of this fast-moving software option to avoid. Read More
Glimpse Into the Future: What Banking Looks Like 10 Years From Now
Traditional banking providers must look further ahead than just a year or two out before the window for transformational change. Read More
U.S. Bank Jumping Into Digital Lending With New Platform
The bank's innovative digital lending solution increases pressure on both fintechs and traditional institutions in a key battleground. Read More