Mobile Banking

Articles about the future of mobile banking, mobile banking apps, and banking in mobile channels like iPhones, Android devices and tablets.

Traditional institutions must remember they are competing with every mobile app's look and feel, not just fintechs, neobanks and other

Use of digital banking tools skyrocketed during the pandemic. Is your financial institution keeping up, and how much room for growth is

The growing gap in digital capabilities between community institutions and big banks could spell doom for many if they don't quickly

People want their financial lives simplified, which is why PayPal says it is turning its digital wallet into a 'super app' to rule them

Functionality is the foundation, but it won't differentiate your institution. Four other user experience elements are

This midwestern institution is challenging both megabanks and neobanks with some of the most innovative digital banking solutions

With exceptional targeting and speed, SMS messaging is a fast-growing and increasingly effective marketing communications

Data confirms one idea about mobile/web product expectations but refutes two others relating to personalization and willingness to

COVID-19 accelerated demand that was already growing but megabank also saw the need for new digital twist on small business

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on

'Plex,' a combined checking and savings product that plugs into the Google Pay wallet, pulls in more banks. Citibank explains its

It's difficult to stand out in a crowded mobile app market. The right mix of marketing, UX, security and customer feedback brings

Taking a page from challengers' playbooks can help traditional institutions avoid the 'commodity' product trap and spur customer

This mobile business-banking app gives nothing away. But its single flat fee simplifies typical bank pricing while adding new

This digital pioneer goes branchless but says no to partnerships with Google & Alexa voice banking. Listening to what consumers want is

MoneyLion, with six million members, sports a new banking app and digital money-management features suited to COVID-impacted

Banks and credit unions are reimagining in-branch banking as consumers shift their post-pandemic behavior patterns and expectations.

Rising use of mobile and online channels for everything makes it critical financial institutions take the lead on digital identity

Consumers demand increasing agility and personalization out of mobile and other offerings. Data analytics can help banks

Mobile banking leaves much room for improvement. Consumers hoping for the 'Netflix of banking' are often disappointed. Here's how to ace

The bank's AI-powered digital personalization tool and chatbot is a differentiator that drives mobile banking utilization and

Enhanced customer service and new product options are part of why financial institutions should prepare now for super-fast mobile