
The Complex Relationship Between Chatbots and Bank Call Centers
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor
Articles about data analytics in banking, including data analytics tools, big data, how to leverage data to personalize the digital banking experience, and other advanced data analytics strategies to drive business decisions.
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome
Personalization and engagement strategies not only support improved results in customer acquisition, cross-selling and loyalty, they are now a basic expectation of
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver
Bank marketers considering decision engines to deliver personalized CX must understand they are just one part of a modern marketing
Fintech competitors are grabbing wallet share. It’s critical banks mine first-party transaction data to retain customer
Open banking — and open finance even more so — is the key to creating personalized banking experiences and driving financial
A modern AI-supported loan platform can help community banks be competitive and grow, but requires care in deciding which features to
Millennials need financial help, but most banks are not set up to meet the need. Conversational AI tools can help solve that
Rising fraud undermines trust and threatens digital banking progress. Fighting back demands finding the right identity
Financial institutions must use data, analytics, machine learning and new technologies to understand and build engagement with
Consumers are increasingly choosing brands that align with their values, which makes purpose-driven branding key for distinction and growth.
Read More about A Purpose-Driven Brand Can Inspire Your Culture and Double Growth
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The payments battle grows hotter as it ranges from mobile technology to digital currency to invisible payments via the internet of
Turning existing customers into primary accounts is a key goal for financial institutions — largely unmet. It requires a new data
The 'cost of funds' metric under-reports revenue for checking accounts and especially for rewards checking. There is a better
Data and AI in banking will improve back-office systems, decisioning, customer engagement, and financial institutions' operating
Back office operations impact efficiency and innovation. Automating finance and accounting departments in particular brings big
Small institutions now have an edge — if they update their business model. Five traits mark the successful bank and point the way
Many of the skills that Olympic champions possess are the same skills that can help banks and credit unions be
Every bank is wrangling technology to help them be innovative. Here's an inside look at how Chase tackles digital with a unique strategy.
The ability to share deep insights across the organization is seen as essential for successful digital banking
2022 looks to be a turning point for the industry amid the rise of platform business models, ecosystems, AI and end-to-end
This free report will give you insight into how to best market insurance products to consumers and why the time to do so is now.
Read More about How Financial Institutions Can Meet Consumer Demand for Insurance