The Complex Relationship Between Chatbots and Bank Call Centers
Chatbots can reduce bank call center workloads, but wrong ideas about the typical makeup of call and chat traffic leads to poor
Data Analytics in Banking
Articles about data analytics in banking, including data analytics tools, big data, how to leverage data to personalize the digital banking experience, and other advanced data analytics strategies to drive business decisions.
AI Can Help Banks Provide Better Service to Credit & Debit Cardholders
Cardholders want timely insights into their spending habits. Unclear and misleading data gets in the way. Here's how to overcome
Banks Failing to Use Data and Analytics to Build Loyalty With Customers
Personalization and engagement strategies not only support improved results in customer acquisition, cross-selling and loyalty, they are now a basic expectation of
Artificial Intelligence in Banking: Top Priorities for 2022 (And Beyond)
Tapping AI's banking potential has barely begun, but its impact on CX, operational efficiencies, and lending will be profound.
Banks Are Digging Deeper into Potential of Artificial Intelligence
Personalization of banking services isn't a one-time event. It's a continuous process that only AI can deliver
Why Bank Martech Platforms Need a First-Party Data Identity Foundation
Bank marketers considering decision engines to deliver personalized CX must understand they are just one part of a modern marketing
How Banks Can Capitalize on Their Data to Stay Competitive
Fintech competitors are grabbing wallet share. It’s critical banks mine first-party transaction data to retain customer
Banks Are Overlooking Big Opportunities in Open Banking
Open banking — and open finance even more so — is the key to creating personalized banking experiences and driving financial
Can Artificial Intelligence Jeopardize Banks’ Loan Growth?
A modern AI-supported loan platform can help community banks be competitive and grow, but requires care in deciding which features to
Millennial Market Share: How Banks Can Grab an Unfair Advantage
Millennials need financial help, but most banks are not set up to meet the need. Conversational AI tools can help solve that
Digital IDs Become More Critical as Online & Mobile Banking Dominate
Rising fraud undermines trust and threatens digital banking progress. Fighting back demands finding the right identity
The Ultimate Customer Engagement Playbook in Banking
Financial institutions must use data, analytics, machine learning and new technologies to understand and build engagement with
Four Trends Redefining the Payments System in 2022
The payments battle grows hotter as it ranges from mobile technology to digital currency to invisible payments via the internet of
Bank Personalization Is Weak: How a Better Data Strategy Will Fix It
Turning existing customers into primary accounts is a key goal for financial institutions — largely unmet. It requires a new data
How Banks Must Recalculate the True Value of Checking Accounts
The 'cost of funds' metric under-reports revenue for checking accounts and especially for rewards checking. There is a better
How Data and Artificial Intelligence is Transforming the Future of Banking
Data and AI in banking will improve back-office systems, decisioning, customer engagement, and financial institutions' operating
Banks Must Automate Data Preparation to Unlock Business Value
Back office operations impact efficiency and innovation. Automating finance and accounting departments in particular brings big
The Day of the Tech-Forward Community Bank Has Arrived (Here’s What It Looks Like)
Small institutions now have an edge — if they update their business model. Five traits mark the successful bank and point the way
7 Traits Bankers Can Learn From Olympic Champions
Many of the skills that Olympic champions possess are the same skills that can help banks and credit unions be
Why Chase’s Technology Can Compete With (and Outperform) Fintechs
Every bank is wrangling technology to help them be innovative. Here's an inside look at how Chase tackles digital with a unique strategy.
Data Modernization in Banking Takes on New Urgency
The ability to share deep insights across the organization is seen as essential for successful digital banking
Four Technology Trends Radically Altering the Banking Model
2022 looks to be a turning point for the industry amid the rise of platform business models, ecosystems, AI and end-to-end