Building Trust: Best Practices in Fraud Response and Resolution
Your essential hub for transforming fraud resolution into lasting customer trust. Explore how leading banks and credit unions are turning challenging moments into opportunities for deeper relationships. Discover data-driven insights, resolution best practices and proven approaches that strengthen customer confidence.
Featured Articles
Why Fraud Resolution is Critical to Building Customer Trust
Fraud is on the rise. Banks that fail to address it effectively risk losing both customer trust and their business.
AI Can Make Fraud & Dispute Resolution Faster — And Build Trust
AI can enhance fraud resolution, but isn’t a silver bullet. Banks need solid dispute management foundations first to build customer trust and loyalty.
How Banks Can Fight ‘Under the Radar’ Customer Fraud
Meet the “citizen fraudster” — a good customer who unexpectedly goes bad. How to craft the appropriate response.
Dementia’s Hidden Cost: How Cognitive Decline Compounds Banking Errors and Enables Fraud
New MIT-AARP research reveals dementia’s hidden financial impact: Families can lose over 50% of household wealth in the years just before a diagnosis.
Fraud is Mutating and Growing. Cut It Off As Early As Possible
Financial fraud is burgeoning, especially in digital channels. Early detection and prevention are key, but many financial institutions still lag far behind.
Fraudsters on the Line: The Rise of Call Spoofing
A recent report on cyberattack trends found financial services is the most impersonated industry by fraudsters.
Additional Resources
Fraud Dispute Resolution: A Defining CX Moment
Trust isn’t built on the dispute outcome alone. Every aspect of the customer journey, from reporting the fraud to fast, fair resolutions, matters.
Simplified Dispute Management with QFD
Experience the power of automation with QFD, the world’s most advanced fraud and dispute platform.
How Issuers Transform Fraud and Dispute Management
Learn how financial institutions are modernizing outdated fraud and dispute management processes with cutting-edge technology — download the white paper to explore key strategies and insights.
Making Trust a Key Business Metric in Banking
Learn how fraud resolution impacts loyalty and retention, showing that a bank’s response to fraud matters more than the fraud itself.
The Trust Factor: Turning Fraud Challenges into Customer Loyalty Opportunities
Quavo’s Trust in Banking Consumer Study surveyed 1,000 fraud victims to understand how financial institutions’ handling of fraud impacts trust, loyalty, and long-term customer value.
