Branch Design

Umpqua Bank’s Branch of the Future

Subscribe to The Financial Brand via email for FREE!The much-admired Umpqua Bank has created this fascinating video depicting one possible vision of the (very near?) future of financial services. Take a look: What’s particularly interesting about the video is the absence of narration. It gives the viewer credit, and lets us fill in any missing. Read More

Green Branch® Is a Federally Registered Trademark

Subscribe to The Financial Brand via email for FREE!“PNC has more certified green buildings than any company on Earth.” – PNC website Here’s something interesting you might not have heard. In 2008, the U.S. Patent & Trademark Office approved a federal trademark application from PNC Financial Services for the term ‘green branch.’ Reality Check: People. Read More

Greeter is center stage in new branch’s open floor plan

Subscribe to The Financial Brand via email for FREE!The latest branch for Delta Community Credit Union, its tenth, features an open floor plan starring a greeter station in the middle of all the action. The branch’s operational model is similar to the one used in many Bank of America locations. The credit union will occupy. Read More

New branch to be ‘relationship banking center’

Subscribe to The Financial Brand via email for FREE!Teller transactions at Erie General Electric FCU’s newest branch will be conducted “at ‘teller pods,’ where members and employees can communicate openly without the barrier of a counter,” according to the CU Times. Other branch features: Two stories 18,000 square feet Flat screen TVs Electronic sign-in pad. Read More

New FirstBank branch model features teller pods

FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at right – click on image to enlarge). When customers enter the bank, they will be greeted by a bank employee. Read More

Omaha Bank’s New Branch Concept Includes ‘Virtual Koi Pond’

Subscribe to The Financial Brand via email for FREE!First National Bank of Omaha has unveiled a new retail prototype at its new Shadow Lake Towne Center branch. Features include a “virtual Koi pond” that directs customers to interactive kiosks where they can conduct transactions or get information on products and services. The interactive floor display. Read More

‘Green’ call center credited for 43% reduction in turnover

Subscribe to The Financial Brand via email for FREE!Navy Federal Credit Union is attributing its ‘green’ corporate campus for dropping employee turnover from 60% annually to 17%, a 43% reduction. According to an article on the new space, Navy Federal stumbled onto sustainable architecture in an attempt to improve the work environment for employees. Ebb. Read More

Credit union adds third branch with nice design

Subscribe to The Financial Brand via email for FREE!University of Illinois Employees Credit Union, a $157 million financial institution, has a new branch in Urbana. The 6,500 square foot facility cost $2 million to build and will employ 20. Branch features include: A giant photo of UI’s Foellinger Auditorium covering the wall behind tellers A. Read More

Interactive financial ads you’ll get a kick out of (literally)

Subscribe to The Financial Brand via email for FREE!North Island Credit Union in San Diego has taken interactive advertising a step further. Two steps, actually. With your feet. This isn’t your typical “interactive advertising” (as in the “online” kind). The credit union has teamed up with Reactrix, a company specializing in interactive video floor displays.. Read More

Designing branch interiors like a living room

Subscribe to The Financial Brand via email for FREE!This Memphis Business Journal article (PDF here) says the design of bank branches has become “a branding bonanza.” The article says the key to designing a bank or credit union is “making employees feel safe and comfortable while at the same time conveying the brand.” The article. Read More

Students Help Credit Union Name School Branch

Subscribe to The Financial Brand via email for FREE!A high school sophomore won a $50 prize for coming up with the new name for the St. Vrain Valley Credit Union’s student-run branch at a local high school. The winning student said she thought a long time about a name and eventually imagined that “all the. Read More