Article Archive: Branch Design

Trends for banks and credit unions on how architecture and branch design impact the retail experience in retail channels.

Motion-Sensing Retail Window from Citizens Bank

Subscribe to The Financial Brand via email for FREE! Using motion tracking, pedestrians can interact with the display, signaling birds to come flying in and drop coins, grow plants, create wind to blow the plants around and spray pollen, etc. The display is also time-reactive, automatically changing themes depending on the time of day. This. Read More

See Barclays Bank of the Future… It’s Here Now

Subscribe to The Financial Brand via email for FREE! Barclays has opened a new flagship branch at Piccadilly Circus in London. The bank describes the project as “the first ‘brand concept’ branch in the UK,” covering 8,000 square feet of retail space over three floors. “We have taken inspiration from retailers such as Apple and. Read More

It’s Official: UNCB’s ‘Gold Cafés’ Are Gone

Since April 2006, Union National Community Bank’s Gold Cafés were heralded widely around the financial industry as a fresh innovation in branch design. The concept was a revolutionary combination: one part bank branch, one part upscale, fully-functioning café. There were espresso drinks, smoothies, menus, patio seating, checking accounts, loans, and even “financial baristas.” The Financial. Read More

Credit Union Identity Makeover Includes Logo, Branch

Subscribe to The Financial Brand via email for FREE! The old logo is dated and looks very official, like a notary’s seal. The new, contemporary logo draws off shapes found in the building. Auburn University FCU’s latest branch and new headquarters shuns traditional teller lines by opting for what they call a “dialogue delivery format,”. Read More

No Traditional Tellers in This New Branch

Subscribe to The Financial Brand via email for FREE!Dort FCU’s latest branch is characterized by its warm woods and rich hues, complemented by nice lighting and a healthy application of retail graphics. The open floor plan and spacious ceiling create a pleasant, inviting feeling. Four video tellers handle all the branch’s cash transactions. (For more. Read More

First Atlantic Branches Feature Video Tellers, Teller “pods”

Subscribe to The Financial Brand via email for FREE! John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from “a physical image that was like that of a classic bank branch, with teller lines and big walls separating us from the customers.” Enter Kenneth Gruskin, president of Gruskin Group, an. Read More

Robotic Safety Deposit Boxes

Has anyone actually seen this in action? It seems pretty cool. You access a secluded security room using an access card, PIN code or biometrics. Then once inside, you use your card or personal key to have your safety deposit box retrieved robotically. Gunnebo, one of the companies manufacturing robotic safety deposit boxes, suggests you. Read More

Is It a Branch? Or a Store? It’s Deutsche Bank’s Q110

Deutsche Bank built a revolutionary branch prototype back in 2005, something it named Q110. Besides being a gorgeous architectural statement, the branch is one of the most progressive you’ll see anywhere in the world, combining most — if not all — of the latest ideas and newest innovations in financial retailing. Before you read any. Read More

A high-energy branch from Numerica Credit Union

Subscribe to The Financial Brand via email for FREE! The transaction area features an open, dual-teller station and contemporary merchandising fixtures. A special area with tire-tread flooring was created in the lobby where a brand-new motorcycle (partially seen in the right photo) promotes the credit union’s “toy loans.” The kids’ area. Product merchandising displays. A. Read More

This Danish Bank Branch Is Beyond Cool

Subscribe to The Financial Brand via email for FREE!In the Danish market, Jyske Bank has introduced a whole new way of delivering financial services, using the theme “Jyske Differences.” Jyske says its “blazing new trails in interior design” with its branches, something that’s hard to argue with after you watch this video: Jyske’s bank of. Read More

Delta Community unveils its newest branch

Subscribe to The Financial Brand via email for FREE!Delta Community Credit Union has just completed construction on its latest branch in Newnan in Georgia. The spacious and open floor plan features high, sweeping ceilings and few enclosed offices. Interior view of Delta Community Credit Union’s latest branch in Newnan, Georgia. Level 5’s conceptual rendering of. Read More

BNZ’s “Out of the Box” Brand

Subscribe to The Financial Brand via email for FREE!The Bank of New Zealand, now known simply as BNZ, has been doing some interesting things with their brand lately. They’re retailing off-the-shelf financial products – literally, in boxes. They’ve got an intensive mass-media campaign starring a herd of animated piggybanks. And to cap it all off,. Read More

Chebanca! (that must be Italian for “wow”)

This branch design for Italian bank Chebanca! is about as radical a departure as you can get from the hallowed walnut-and-mahogany themes of yesteryear. Ultra-clean, über-contemporary, high-tech and super-light merchandising. The bank has a special link off the homepage of their website. The bank says, “Che Filiali! La rete territoriale di CheBanca! si compone sia. Read More

Branch Concept Features Café and Dialogue Pods

Subscribe to The Financial Brand via email for FREE!With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features. Four paired teller pods, something Augusta Metro calls “dialogue banking” pods, have replaced the traditional. Read More

An Interactive Virtural Tour of BankWest’s Cool Branches

Subscribe to The Financial Brand via email for FREE!When BankWest in Australia expanded to the East Coast, they redesigned their branch prototype and gave it a total makeover. To tout their new retail stores, the bank put a neat, interactive flash tour on its website. The tour includes 11 different “hot spots.” Pause your mouse. Read More

Bank and credit union robberies – 2006 vs. 2007

The Financial Brand couldn't wait for the FBI to tally up four quarters of its 2007 data on bank and credit union robberies. Here it is, all added up and broken down for the first time in this exclusive story from The Financial. Read More

Integrated Luxury Brand with Lush Branch, Gorgeous Website

Every now and then, there’s a bank that really understands the importance of having an integrated brand supporting a narrow focus on a specific audience. Goldwater Bank, targeting upscale residents in the posh retirement mecca of Scottsdale, Arizona, is such a bank. Their website is a visually lush and stunning reflection of the bank’s equally-impressive. Read More

Freeze! The Cold Hard Facts on Robberies 2006

Here is the FBI’s official data on robberies of financial institutions, including injuries and deaths for 2006. TOTAL NUMBER OF ROBBERIES: 6,985 Bank robberies: 6,154 (88%) Credit union robberies: 521 (7%) Other (e.g., check cashing): 372 (5%) INJURIES: Number of incidents in which injuries occurred: 94 (1.3%) Customer: 17 Employee: 75 Employee Family: 0 Perpetrator:. Read More

Umpqua Bank’s Branch of the Future

Subscribe to The Financial Brand via email for FREE!The much-admired Umpqua Bank has created this fascinating video depicting one possible vision of the (very near?) future of financial services. Take a look: What’s particularly interesting about the video is the absence of narration. It gives the viewer credit, and lets us fill in any missing. Read More

Green Branch® Is a Federally Registered Trademark

Subscribe to The Financial Brand via email for FREE!“PNC has more certified green buildings than any company on Earth.” – PNC website Here’s something interesting you might not have heard. In 2008, the U.S. Patent & Trademark Office approved a federal trademark application from PNC Financial Services for the term ‘green branch.’ Reality Check: People. Read More