Article Archive: Branch Design

Trends for banks and credit unions on how architecture and branch design impact the retail experience in retail channels.

First Atlantic Branches Feature Video Tellers, Teller “pods”

Subscribe to The Financial Brand via email for FREE! John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from “a physical image that was like that of a classic bank branch, with teller lines and big walls separating us from the customers.” Enter Kenneth Gruskin, president of Gruskin Group, an. Read More

Robotic Safety Deposit Boxes

Has anyone actually seen this in action? It seems pretty cool. You access a secluded security room using an access card, PIN code or biometrics. Then once inside, you use your card or personal key to have your safety deposit box retrieved robotically. Gunnebo, one of the companies manufacturing robotic safety deposit boxes, suggests you. Read More

Is It a Branch? Or a Store? It’s Deutsche Bank’s Q110

Deutsche Bank built a revolutionary branch prototype back in 2005, something it named Q110. Besides being a gorgeous architectural statement, the branch is one of the most progressive you’ll see anywhere in the world, combining most — if not all — of the latest ideas and newest innovations in financial retailing. Before you read any. Read More

A high-energy branch from Numerica Credit Union

Subscribe to The Financial Brand via email for FREE! The transaction area features an open, dual-teller station and contemporary merchandising fixtures. A special area with tire-tread flooring was created in the lobby where a brand-new motorcycle (partially seen in the right photo) promotes the credit union’s “toy loans.” The kids’ area. Product merchandising displays. A. Read More

This Danish Bank Branch Is Beyond Cool

Subscribe to The Financial Brand via email for FREE!In the Danish market, Jyske Bank has introduced a whole new way of delivering financial services, using the theme “Jyske Differences.” Jyske says its “blazing new trails in interior design” with its branches, something that’s hard to argue with after you watch this video: Jyske’s bank of. Read More

Delta Community unveils its newest branch

Subscribe to The Financial Brand via email for FREE!Delta Community Credit Union has just completed construction on its latest branch in Newnan in Georgia. The spacious and open floor plan features high, sweeping ceilings and few enclosed offices. Interior view of Delta Community Credit Union’s latest branch in Newnan, Georgia. Level 5’s conceptual rendering of. Read More

BNZ’s “Out of the Box” Brand

Subscribe to The Financial Brand via email for FREE!The Bank of New Zealand, now known simply as BNZ, has been doing some interesting things with their brand lately. They’re retailing off-the-shelf financial products – literally, in boxes. They’ve got an intensive mass-media campaign starring a herd of animated piggybanks. And to cap it all off,. Read More

Chebanca! (that must be Italian for “wow”)

This branch design for Italian bank Chebanca! is about as radical a departure as you can get from the hallowed walnut-and-mahogany themes of yesteryear. Ultra-clean, über-contemporary, high-tech and super-light merchandising. The bank has a special link off the homepage of their website. The bank says, “Che Filiali! La rete territoriale di CheBanca! si compone sia. Read More

Branch Concept Features Café and Dialogue Pods

Subscribe to The Financial Brand via email for FREE!With the christening of its latest branch, Augusta Metro Credit Union, introduced a new retail prototype boasting a more open and spacious floor plans and a wide range of the latest features. Four paired teller pods, something Augusta Metro calls “dialogue banking” pods, have replaced the traditional. Read More

An Interactive Virtural Tour of BankWest’s Cool Branches

Subscribe to The Financial Brand via email for FREE!When BankWest in Australia expanded to the East Coast, they redesigned their branch prototype and gave it a total makeover. To tout their new retail stores, the bank put a neat, interactive flash tour on its website. The tour includes 11 different “hot spots.” Pause your mouse. Read More

Bank and credit union robberies – 2006 vs. 2007

The Financial Brand couldn't wait for the FBI to tally up four quarters of its 2007 data on bank and credit union robberies. Here it is, all added up and broken down for the first time in this exclusive story from The Financial. Read More

Integrated Luxury Brand with Lush Branch, Gorgeous Website

Every now and then, there’s a bank that really understands the importance of having an integrated brand supporting a narrow focus on a specific audience. Goldwater Bank, targeting upscale residents in the posh retirement mecca of Scottsdale, Arizona, is such a bank. Their website is a visually lush and stunning reflection of the bank’s equally-impressive. Read More

Freeze! The Cold Hard Facts on Robberies 2006

Here is the FBI’s official data on robberies of financial institutions, including injuries and deaths for 2006. TOTAL NUMBER OF ROBBERIES: 6,985 Bank robberies: 6,154 (88%) Credit union robberies: 521 (7%) Other (e.g., check cashing): 372 (5%) INJURIES: Number of incidents in which injuries occurred: 94 (1.3%) Customer: 17 Employee: 75 Employee Family: 0 Perpetrator:. Read More

Umpqua Bank’s Branch of the Future

Subscribe to The Financial Brand via email for FREE!The much-admired Umpqua Bank has created this fascinating video depicting one possible vision of the (very near?) future of financial services. Take a look: What’s particularly interesting about the video is the absence of narration. It gives the viewer credit, and lets us fill in any missing. Read More

Green Branch® Is a Federally Registered Trademark

Subscribe to The Financial Brand via email for FREE!“PNC has more certified green buildings than any company on Earth.” – PNC website Here’s something interesting you might not have heard. In 2008, the U.S. Patent & Trademark Office approved a federal trademark application from PNC Financial Services for the term ‘green branch.’ Reality Check: People. Read More

Greeter is center stage in new branch’s open floor plan

Subscribe to The Financial Brand via email for FREE!The latest branch for Delta Community Credit Union, its tenth, features an open floor plan starring a greeter station in the middle of all the action. The branch’s operational model is similar to the one used in many Bank of America locations. The credit union will occupy. Read More

New branch to be ‘relationship banking center’

Teller transactions at Erie General Electric FCU’s newest branch will be conducted “at ‘teller pods,’ where members and employees can communicate openly without the barrier of a counter,” according to the CU Times. Other branch features: Two stories 18,000 square feet Flat screen TVs Electronic sign-in pad Full children’s play area with video game systems. Read More

New FirstBank branch model features teller pods

FirstBank’s next branch won’t have a traditional teller line. Instead, the bank will have what is known in the financial industry as “teller pods.” Teller pods were introduced into the mainstream by WaMu (shown at right – click on image to enlarge). When customers enter the bank, they will be greeted by a bank employee. Read More

Omaha Bank’s New Branch Concept Includes ‘Virtual Koi Pond’

Subscribe to The Financial Brand via email for FREE!First National Bank of Omaha has unveiled a new retail prototype at its new Shadow Lake Towne Center branch. Features include a “virtual Koi pond” that directs customers to interactive kiosks where they can conduct transactions or get information on products and services. The interactive floor display. Read More

‘Green’ call center credited for 43% reduction in turnover

Subscribe to The Financial Brand via email for FREE!Navy Federal Credit Union is attributing its ‘green’ corporate campus for dropping employee turnover from 60% annually to 17%, a 43% reduction. According to an article on the new space, Navy Federal stumbled onto sustainable architecture in an attempt to improve the work environment for employees. Ebb. Read More

Credit union adds third branch with nice design

Subscribe to The Financial Brand via email for FREE!University of Illinois Employees Credit Union, a $157 million financial institution, has a new branch in Urbana. The 6,500 square foot facility cost $2 million to build and will employ 20. Branch features include: A giant photo of UI’s Foellinger Auditorium covering the wall behind tellers A. Read More