Article Archive: Branch Design

Trends for banks and credit unions on how architecture and branch design impact the retail experience in retail channels.

The Coolest Bank HQ You’ve Ever Seen

Subscribe to The Financial Brand via email for FREE! You’d have to be crazy to not want to work for this Australian investment bank. Macquarie’s new Sydney headquarters is unlike anything you’ve ever seen before. Clive Wilkinson Architects, who designed the space for Macquarie, describes the new 330,000 square foot building as a “workplace of. Read More

Free WiFi? Yes. Cappuccino Hangouts? No Way.

Subscribe to The Financial Brand via email for FREE!Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in Starbucks’ footsteps, becoming a “third place” by turning their branches into “destination experiences.” It’s tempting. Read More

US Bank Steals Page From Credit Union Playbook

Subscribe to The Financial Brand via email for FREE! If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there’s a good reason. They don’t exist. It might have something to do with the branches US Bank has built to serve the employees working on the campuses of those. Read More

Meet PAT, FirstOntario’s Remote Video Teller

Subscribe to The Financial Brand via email for FREE!Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT spits out cash and takes deposits. But PAT, short for Personal Assisted Teller, has a. Read More

DBS Bank to Crowdsource Gen-Y Branch Concepts

Subscribe to The Financial Brand via email for FREE!DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its “I-Designed-A-Bank” contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle. DBS not only claims its contest is one-of-a-kind, its future “youth branch” will be the. Read More

Reinventing ATB Financial’s Brand Through Branches

Subscribe to The Financial Brand via email for FREE!Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and crown corporation owned by the Province of Alberta. ATB operates exclusively in Alberta, providing financial services to 670,000 Albertans. In its early days, ATB operated in smaller, remote areas that bigger banks didn’t deem. Read More

Beneficial Decorates Branches with Books

Subscribe to The Financial Brand via email for FREE! This past weekend, Beneficial Bank christened two new education-themed branches in Cherry Hill, New Jersey. The bank describes the branches as “campuses,” designed to be hubs for both learning and the community at large. Both the new branches incorporate a “Financial Learning Library” (something the bank. Read More

Private Banking: A Lifestyle Branch Concept

Subscribe to The Financial Brand via email for FREE! Only 10% of high net worth clients think private banks are relevant to them. The Identity Group thinks it has a design concept that could change that. They created a conceptual prototype for a differentiated luxury experience targeting high net worth individuals. There are five different. Read More

Branch Showcase: GE Money Bank | Red Canoe | AK-47s

Subscribe to The Financial Brand via email for FREE!Enjoy this portfolio of nine innovative facilities and branches from banks and credit unions around the world. GE Money Bank – Czech Branch This branch for GE Money in Czechoslovakia by design firm IDEO features a welcome counter, learning library, self-service zone, transaction area, kids play sets,. Read More

Umpqua Unveils New ‘Neighborhood Store’

Subscribe to The Financial Brand via email for FREE!Umpqua Bank opened what it describes as a “boutique store” last month in Northwest Portland, Oregon. Umpqua calls the 1,385-square-foot store its first “neighborhood store” offering “banking, innovation and a place to connect with the community” to both businesses and the general public. Umpqua’s says it wants. Read More

Branch Showcase: M&T, National City, Integra, BofA, Sovereign, Webster

Subscribe to The Financial Brand via email for FREE! M&T BANK – BRANDED ATM SURROUND  (BALTIMORE) This multi-dimensional display incorporates a fresh, new brand identity into the branch. Sheets of acrylic in the brand’s colors layer over a white acrylic backlit shell. Two alcoves house a pair of ATMs. Notice how the use of metal. Read More

Visions FCU Rocks Gen-Y Project

Subscribe to The Financial Brand via email for FREE!“Visions FCU Rocks. Where young people do their banking.” — Visions FCU Facebook page Despite having a branch near Binghamton University, home to over 14,000 students, Visions Federal Credit Union struggled attracting young adults. Over the past few months, the credit union has tried to fix that. Read More

Guerilla Good Deeds Promote New Branch

Subscribe to The Financial Brand via email for FREE!In the weeks leading up to the grand opening of AltaOne Federal Credit Union latest branch, the credit union sent out a street team to conduct random acts of kindness. The hitch? No one knew AltaOne was behind the good deeds. AltaOne waited to uncloak themselves until. Read More

Branches Refuse to Die

Subscribe to The Financial Brand via email for FREE!It seems that at least once a year, someone somewhere declares that bank branches are dead. The alleged murder weapon? The internet. Despite the fact that such stories are largely based on circumstantial- or anecdotal evidence, they are widely circulated and receive a disproportionate amount of coverage. Read More

Operation Safecatch: A Proactive Approach to Robberies

Subscribe to The Financial Brand via email for FREE! “SafeCatch doesn’t put bank employees in danger, but it does empower them to make a potential robber think twice about going through with it,” says Special Agent Larry Carr. Conventional wisdom in the financial industry regarding how to contend with robberies can be summed up in. Read More

Instead Of Saying Hello to Robber, Teller Gets Himself Fired

Subscribe to The Financial Brand via email for FREE!“When the man came into the bank…dressed in a knit cap on one of the hottest days of the year, Nicholson [a bank teller] says he was immediately uneasy. The suspicious-looking man walked in and out of the bank, then got in the teller line, then stepped. Read More

BofA Has 6 (Six!) Brand Heritage Museums

Subscribe to The Financial Brand via email for FREE! BofA calls them Heritage Centers, including San Francisco, Charlotte, Boston, Los Angeles and Wilmington. A BofA facility in each these five cities is home to a gorgeous, professionally-produced “interactive museum.” The first one opened in Charlotte in January, 2006. The bank says it created its Heritage. Read More