Article Archive: Branch Design

Umpqua Unveils New ‘Neighborhood Store’

Subscribe to The Financial Brand via email for FREE!Umpqua Bank opened what it describes as a “boutique store” last month in Northwest Portland, Oregon. Umpqua calls the 1,385-square-foot store its first “neighborhood store” offering “banking, innovation and a place to connect with the community” to both businesses and the general public. Umpqua’s says it wants. Read More

Branch Showcase: M&T, National City, Integra, BofA, Sovereign, Webster

Subscribe to The Financial Brand via email for FREE! M&T BANK – BRANDED ATM SURROUND  (BALTIMORE) This multi-dimensional display incorporates a fresh, new brand identity into the branch. Sheets of acrylic in the brand’s colors layer over a white acrylic backlit shell. Two alcoves house a pair of ATMs. Notice how the use of metal. Read More

Visions FCU Rocks Gen-Y Project

Subscribe to The Financial Brand via email for FREE!“Visions FCU Rocks. Where young people do their banking.” — Visions FCU Facebook page Despite having a branch near Binghamton University, home to over 14,000 students, Visions Federal Credit Union struggled attracting young adults. Over the past few months, the credit union has tried to fix that. Read More

Guerilla Good Deeds Promote New Branch

Subscribe to The Financial Brand via email for FREE!In the weeks leading up to the grand opening of AltaOne Federal Credit Union latest branch, the credit union sent out a street team to conduct random acts of kindness. The hitch? No one knew AltaOne was behind the good deeds. AltaOne waited to uncloak themselves until. Read More

Branches Refuse to Die

Subscribe to The Financial Brand via email for FREE!It seems that at least once a year, someone somewhere declares that bank branches are dead. The alleged murder weapon? The internet. Despite the fact that such stories are largely based on circumstantial- or anecdotal evidence, they are widely circulated and receive a disproportionate amount of coverage. Read More

Operation Safecatch: A Proactive Approach to Robberies

Subscribe to The Financial Brand via email for FREE! “SafeCatch doesn’t put bank employees in danger, but it does empower them to make a potential robber think twice about going through with it,” says Special Agent Larry Carr. Conventional wisdom in the financial industry regarding how to contend with robberies can be summed up in. Read More

Instead Of Saying Hello to Robber, Teller Gets Himself Fired

Subscribe to The Financial Brand via email for FREE!“When the man came into the bank…dressed in a knit cap on one of the hottest days of the year, Nicholson [a bank teller] says he was immediately uneasy. The suspicious-looking man walked in and out of the bank, then got in the teller line, then stepped. Read More

BofA Has 6 (Six!) Brand Heritage Museums

Subscribe to The Financial Brand via email for FREE! BofA calls them Heritage Centers, including San Francisco, Charlotte, Boston, Los Angeles and Wilmington. A BofA facility in each these five cities is home to a gorgeous, professionally-produced “interactive museum.” The first one opened in Charlotte in January, 2006. The bank says it created its Heritage. Read More

Time Capsule: ‘Bank of the Future’ From 1973

Subscribe to The Financial Brand via email for FREE! For as modern and progressive as the vision for this project was, it’s interesting that they didn’t foresee the advent of TV merchandising. These days, that text-cluttered sign would be on a gorgeous, vertically-mounted plasma screen. Check out the silver, spacey boots and matching uniform on. Read More

Passion Papaya Smoothies and 3-Month CDs

Subscribe to The Financial Brand via email for FREE! “We want people to come in, hang out, and meet with their friends and clients.” — Reliant Bank Reliant Bank has blended a smoothie shop into one of its branches. The bank has put a Maui Wowi franchise inside its Lennox branch, where you can now. Read More

Three Years’ Results in Two Days

Subscribe to The Financial Brand via email for FREE!How does $35 million in deposits and 800 new members sound? That’s what Advantis Credit Union just did… in two days. A recent grand opening sales event helped fuel one of the best first quarters ever for Advantis, with membership swelling by more than 4,000 in just. Read More

Credit Union Completes Transformation to ‘Centric’

Subscribe to The Financial Brand via email for FREE! Last year, Forest Kraft Credit Union changed names and became Centric. The credit union was looking to appeal to a broader segment of the community by differentiating themselves in a crowded financial market with a unique name. Furthermore, the credit union wanted to dispel the assumption. Read More

LEED Gold Branch for a True-Green Credit Union

Subscribe to The Financial Brand via email for FREE! Columbia Credit Union is just about as green as financial institutions get. They have green business practices, an E-Go Green Auto Loan, a Living Green Mortgage and they have tips for greener living on their website. They even gave away a Mercedes Smart Car last year.. Read More

Motion-Sensing Retail Window from Citizens Bank

Subscribe to The Financial Brand via email for FREE! Using motion tracking, pedestrians can interact with the display, signaling birds to come flying in and drop coins, grow plants, create wind to blow the plants around and spray pollen, etc. The display is also time-reactive, automatically changing themes depending on the time of day. This. Read More

See Barclays Bank of the Future… It’s Here Now

Subscribe to The Financial Brand via email for FREE! Barclays has opened a new flagship branch at Piccadilly Circus in London. The bank describes the project as “the first ‘brand concept’ branch in the UK,” covering 8,000 square feet of retail space over three floors. “We have taken inspiration from retailers such as Apple and. Read More

It’s Official: UNCB’s ‘Gold Cafés’ Are Gone

Since April 2006, Union National Community Bank’s Gold Cafés were heralded widely around the financial industry as a fresh innovation in branch design. The concept was a revolutionary combination: one part bank branch, one part upscale, fully-functioning café. There were espresso drinks, smoothies, menus, patio seating, checking accounts, loans, and even “financial baristas.” The Financial. Read More

Credit Union Identity Makeover Includes Logo, Branch

Subscribe to The Financial Brand via email for FREE! The old logo is dated and looks very official, like a notary’s seal. The new, contemporary logo draws off shapes found in the building. Auburn University FCU’s latest branch and new headquarters shuns traditional teller lines by opting for what they call a “dialogue delivery format,”. Read More

No Traditional Tellers in This New Branch

Subscribe to The Financial Brand via email for FREE!Dort FCU’s latest branch is characterized by its warm woods and rich hues, complemented by nice lighting and a healthy application of retail graphics. The open floor plan and spacious ceiling create a pleasant, inviting feeling. Four video tellers handle all the branch’s cash transactions. (For more. Read More

First Atlantic Branches Feature Video Tellers, Teller “pods”

Subscribe to The Financial Brand via email for FREE! John Culp, CEO of First Atlantic Credit Union, complained that his financial institution suffered from “a physical image that was like that of a classic bank branch, with teller lines and big walls separating us from the customers.” Enter Kenneth Gruskin, president of Gruskin Group, an. Read More

Robotic Safety Deposit Boxes

Has anyone actually seen this in action? It seems pretty cool. You access a secluded security room using an access card, PIN code or biometrics. Then once inside, you use your card or personal key to have your safety deposit box retrieved robotically. Gunnebo, one of the companies manufacturing robotic safety deposit boxes, suggests you. Read More