Four Virtual Branches Mimic Bank’s Traditional Model
Each branch has 15 employees and a manager serving customers via phone, email, SMS and. Read More
Article Archive: Branch Design
Trends for banks and credit unions on how architecture and branch design impact the retail experience in retail channels.
Va Va Voom! A Wildly Cool Branch With Paris Style
This branch is part concept store, part innovation lab and part upscale salon — a riot of colors blending 21st century tech with French. Read More
RFID Chips Spell End to Branch Lines for High-Value Customers
When VIPs walk into Standard Chartered's new high-tech branch, an RFID chip automatically alerts the brand manager and relationship. Read More
Branding the Staff & Customer Experience
With 78 pages and nearly 100 photos showcasing 27 different retail banking experiences, this book is a. Read More
RBC Debuts New Retail Store Concept
A blend of progressive design, visual merchandising, digital interactivity and Microsoft Surface. Read More
Umpqua Bank Debuts Next-Generation Store Model
Umpqua continues to evolve its branch design with a huge green interactive ribbon called the "Discover. Read More
Citi Rolls Out Its Version of the Apple Store
For its flagship branches of the future, Citi hired the architects behind Apple's innovative store. Read More
Retail Branch Strategy Deploys Flagship Brand ‘Finance Shops’
To reach Gen-Y, this financial institution uses two innovative and highly stylish retail footprints — big stores and smaller. Read More
Financial Spa Features Jazz, Arts, Flowers & Concierge
This credit union's upscale “iBranch” concept targets the mass affluent. A credit union for the rich? Why. Read More
Free Tour of All 11 ING DIRECT Cafés in North America
Here's your best opportunity to see every ING DIRECT’s North American café at once — 75 photos in. Read More
Branch Showcase: M&T Green | BNZ’s Concept Store | TD’s Slipque
A portfolio of 16 branch environments with over 65 photos, including M&T, BNZ, TD, Barclays and. Read More
Gen-Y Designs a Branch for Themselves
DBS got 80 entries in its “I-Designed-A-Branch” Gen-Y crowdsourcing contest. See the. Read More
6-Pack Of Awesome And Gorgeous Bank Headquarters
Cool, colorful, futuristic headquarter facilities from banks around the world — ING, ANZ, Saxo, NAB, Bendigo and. Read More
Mango Makes a Fresh Brand for the Unbanked
Check out this scrappy Austin startup with a cool name and a snazzy retail store. It doesn't look anything like a check-cashing. Read More
The Coolest Bank HQ You’ve Ever Seen
Subscribe to The Financial Brand via email for FREE! You’d have to be crazy to not want to work for this Australian investment bank. Macquarie’s new Sydney headquarters is unlike anything you’ve ever seen before. Clive Wilkinson Architects, who designed the space for Macquarie, describes the new 330,000 square foot building as a “workplace of. Read More
Free WiFi? Yes. Cappuccino Hangouts? No Way.
Subscribe to The Financial Brand via email for FREE!Every now and then, someone in the financial industry suggests transforming branches into hangouts. Most recently, the author of a Bank Innovation article wondered why banks and credit unions don’t follow in Starbucks’ footsteps, becoming a “third place” by turning their branches into “destination experiences.” It’s tempting. Read More
Steal This Idea: The Ultimate In-Branch Conversation Starter
Here is an excellent way to spark conversations in your branches that is both simple and. Read More
US Bank Steals Page From Credit Union Playbook
Subscribe to The Financial Brand via email for FREE! If you’ve never heard of Dell Credit Union, Ohio State University FCU or Kohl’s Credit Union, there’s a good reason. They don’t exist. It might have something to do with the branches US Bank has built to serve the employees working on the campuses of those. Read More
Meet PAT, FirstOntario’s Remote Video Teller
Subscribe to The Financial Brand via email for FREE!Video banking has been around for a few years now in the U.S., but FirstOntario Credit Union says it is the first in Canada to offer it. Much like an ATM, PAT spits out cash and takes deposits. But PAT, short for Personal Assisted Teller, has a. Read More
DBS Bank to Crowdsource Gen-Y Branch Concepts
Subscribe to The Financial Brand via email for FREE!DBS Bank in Singapore is crowdsourcing concepts for a “youth branch” concept with its “I-Designed-A-Bank” contest. The contest seeks Gen-Y’s help designing branches that will appeal to young people and their lifestyle. DBS not only claims its contest is one-of-a-kind, its future “youth branch” will be the. Read More
Reinventing ATB Financial’s Brand Through Branches
Subscribe to The Financial Brand via email for FREE!Alberta Treasury Branches, doing business as ATB Financial, is a financial institution and crown corporation owned by the Province of Alberta. ATB operates exclusively in Alberta, providing financial services to 670,000 Albertans. In its early days, ATB operated in smaller, remote areas that bigger banks didn’t deem. Read More
Beneficial Decorates Branches with Books
Subscribe to The Financial Brand via email for FREE! This past weekend, Beneficial Bank christened two new education-themed branches in Cherry Hill, New Jersey. The bank describes the branches as “campuses,” designed to be hubs for both learning and the community at large. Both the new branches incorporate a “Financial Learning Library” (something the bank. Read More