
Social Media Check-In Promos Reward Frequent Branch Visits
Check out how one bank and one credit union are using GPS-based social media "check-in" contests. Both reward people for making frequent branch visits, but is this a smart. Read More
Check out how one bank and one credit union are using GPS-based social media "check-in" contests. Both reward people for making frequent branch visits, but is this a smart. Read More
Are big banks open weekends more than smaller ones? And how do they manage staffing? Check out this study, then take the. Read More
Standard Chartered talks about the changing face of consumer banking and why banks are beginning to think more like. Read More
During the roughest economy seen in decades, overall robberies are actually on the decline according to the FBI's official bank crime. Read More
Examine 3 flawed floor plans and learn why tellers/transactions belong in the back of. Read More
Here is an excellent way to spark conversations in your branches that is both simple and. Read More
Subscribe to The Financial Brand via email for FREE!You might think that bank robberies would be on the climb during The Great Recession. But so far, that hasn’t been case. Using official FBI data, The Financial Brand looked at bank robbery statistics for the 47,242 robberies of U.S. financial institutions that occurred between 2003 and. Read More
Subscribe to The Financial Brand via email for FREE![Note: If The Financial Brand covered another industry, we probably wouldn’t spend so much time talking about security. But robbers rob financial institutions because “that’s where the money is.” Security impacts the consumer’s experience more so at financial institutions than just about anywhere else (except the airport).. Read More
Subscribe to The Financial Brand via email for FREE![slideshare id=1436272&doc=thefutureofbranches-090514140430-phpapp01] “The Future of Branches” is another presentation by Jeffry Pilcher, Publisher of The Financial Brand and President/ICONiQ. It takes a look at trends in retail branch design, and examines the best practices for engineering a branded financial environment. The presentation features 50 photos and dozens. Read More
It’s been known for months that JP Morgan Chase planned to replace Washington Mutual’s innovative retail branch design with a much more traditional model. Now that the changes are actually being implemented, the failed thrift’s approach to branching is again being called into question. In a recent Wall Street Journal story, Charles Scharf, the CEO. Read More
Subscribe to The Financial Brand via email for FREE! The would-be thief in this FBI image is a suspect in several bank robberies. The employees working in a Seattle branch of First Mutual Bank recognized the man immediately. They’d seen his photo on a flier from the FBI and knew he was a suspect in. Read More
Subscribe to The Financial Brand via email for FREE!Here’s the FBI’s latest data on robberies of financial institutions for the first three months of 2008. Type of Institution Robberies % Commercial bank 1,399 87.2% Mutual savings bank 32 1.9% Savings and loan 41 2.6% Credit union 132 8.2% TOTAL 1,604 100% Mode of Robbery #. Read More
93% of financial institutions have more success converting new and cross-sell prospects when they personalize their marketing in this way. Discover how now.
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Subscribe to The Financial Brand via email for FREE!Be honest. If you didn’t work in the financial services industry, how often would you step foot in a branch? So how can financial institutions build relationships with those who prefer avoiding branches as much as possible? Here’s four ideas to get you started. Pick up the. Read More
Filene just released an interesting study called “Who’s Joining Credit Unions.” Of particular interest is data that suggests a paradox between how people feel about branches and how they actually use them. While credit union members think they need a branch nearby, the data tells a different story. According to the report, the majority of. Read More
Subscribe to The Financial Brand via email for FREE!“Nothing will sour a member’s experience more quickly than waiting in line for a service you provide in another part of your branch.” — Greg Gray, IBT An article on branch design from CUNA’s Credit Union Magazine offers these very practical insights on shaping your brand experience:. Read More