Banking 2020: Digital Channels Threaten Branch-Based Model
Consumers say they'll branches as much if not more than they do today. But all indicators suggest the tide is shifting to digital. Read More
Article Archive: Branch Strategies
Are Branches Doomed By Mobile Banking?
Most consumers can imagine they’ll bank 100% digitally in the future, even those who love branches and check. Read More
BofA Employees Picket Video Teller Technology
Video teller machines will cost jobs, protestors say. But their picketing won't stop the. Read More
Consumers’ Addiction to Branch Banking Hard to Shake
Consumers are reluctant to let go of branches. A national study reveals what consumers think about branches today, and why they keep clinging to brick-and-mortar. Read More
Young Consumers Need Bank Branches
Adults under 30 are less likely avoid bank branches than older consumers, and aren’t as interested in opening accounts. Read More
Women Switching Banks Need Branches More Than Men
One in four women over the age of 50 say branches are their primary concern when switching banks. How should financial marketers. Read More
3D Video Banking: A ‘Magical Experience’
Banks and credit unions are pushing the envelope of video banking with high-def, 3D technology and theater-quality surround sound. Read More
New Branches Are Rarer, Smaller and More Expensive Than Ever
New branches are getting smaller, and there are fewer of them. They are one quarter the size they were in 2013, but they still cost $1.3 to. Read More
Trends in Branch Networks & Design
Here's a sneak peak at one chapter from a free, 100-page book on branch networks and the forces shaping branch design in the 21st. Read More
Video Banking: Lights, Camera… Transactions & Interactions?
A comprehensive, objective look at how two-way video can reshape the banking experience — data, facts, charts, examples, future uses — everything you need to. Read More
Bankers Make House Calls in a Fleet of Mercedes Sedans
Admirals Bank cut its branches in half and leased a fleet of Mercedes instead. Now VIP customers don't go to the branch, the branch comes to. Read More
How Closing Branches Undermines Your ‘Community Banking’ Brand
Community banks and credit unions brag about “being local,” but what happens when they have to start closing local branches? Because that day is. Read More
Putting Digital ‘Tech Champs’ in Every Branch Location
Hands-on demonstrations can convince wary consumers that digital banking tools are both safe and. Read More
Video: 9 Ways to Evolve Your Branch Model and Improve Performance
How to create a new branch model that sets your brand completely apart, leverages new technologies and accelerates profitable. Read More
Poof! Branch Transactions Drop By Half in 20 Years
This is why critics say branches are dying -- the math doesn’t pencil out like it once. Read More
The Crusade to Keep Banking Personal in a Virtual World
Consumers are willing to provide more personal info and migrate to virtual banking channels, with one big caveat: It has to make their lives. Read More
High Touch or High Tech? How Consumers Prefer to Interact With Banks
Migrating customers from channels they prefer to new and cheaper channels they don't can have serious unintended. Read More
Branch Boom Gone Bust: Forecast Calls For Steep Decline
After a 40-year boom in branch building, the U.S. will witness a dramatic reduction in the number of operating. Read More
In-Branch Tablet Banking Kiosks: Ideas, Opportunities and Costs
The introduction of the iPad brought with it a whole new world of marketing opportunities for banks and credit. Read More
Small Businesses Prefer Traditional Banking And Still Rely Heavily On Branches
Before you cut back the size of your branch network, think about the adverse effect it may have on your businesses banking. Read More
Banks Edge Out Credit Unions In War For Deposits
Big banks are growing deposits faster than credit unions, but not by much. A free, 40-page PDF report looks at deposit, demographic, and economic trends across the. Read More
Will The Power of Mobile Make Bank Branches Disappear?
Digital channels tend to build loyalty and provide the opportunity to reduce costs through transaction. Read More