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Improving the User Experience in Banking

Today, no matter what the channel, the user experience has become just as important as your brand value, the products and services you offer – even your strong experienced team.

Today, no matter what the channel, the user experience has become just as important as your brand value, the products and services you offer – even your strong experienced team. In fact a poor UX can negatively impact a relationship. So we’ll focus on using data to build the ideal journey – identify pain points and implement differentiators across the board for a winning user experience.

What You’ll Learn:

  • Data’s role in the user experience
  • How to self-audit your UX
  • Building your ideal journey
  • Implementation and innovation strategy
  • Metrics and defining success
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