Transforming Banking with Real-Time Engagement
Maria Echeverria, VP of Business Development at Latinia shares how customer analytics is crucial for developing a comprehensive view of each customer, improving targeting of messages and enhancing customer satisfaction and loyalty.
FEATURING: Maria Echeverria, VP of Business Development at Latinia
In today’s fast-paced digital world, customers expect their banks to provide personalized, seamless experiences that cater to their unique needs and preferences. To meet these expectations, banks must embrace innovative technologies that enable real-time, event-driven engagement.
In this episode of Banking Transformed, we’re excited to welcome Maria Echeverria, VP of Business Development at Latinia, a leading provider of real-time engagement solutions for the banking industry. We explore the challenges and opportunities banks face in delivering hyper-personalized experiences, the role of event-driven architectures in enabling this transformation, and the future of customer engagement in banking.
We also discuss where organizations must start in this personalization journey.
Sponsor: Latinia
Latinia stands out as a trailblazer in software solutions for the banking sector, emphasizing its expertise with core technologies such as "Critical Gateway" and "Next Best Action (NBA)" systems. These products empower financial institutions to convert every event into meaningful communication, enhancing customer experiences through real-time personalization and efficiency. With over two decades of experience, Latinia provides real-time transaction analysis, ensuring contextual, personalized, timely, and relevant communication. This supports banks in customer experience and retention while expanding new business opportunities.
For more information: latinia.com
