Desire for Data-Driven Personalization Unites Demographic Segments
Jaime Dominguez from Q2 talks a new groundbreaking report on cross-generational banking preferences, which offers crucial insights.
FEATURING: Jaime Dominguez, Principal Product Manager at Q2
Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups.
We discuss the surprising similarities in banking preferences across generations, the high level of trust in the banking industry, and the strong desire for personalized experiences. We’ll also delve into the role of AI in fraud detection, the importance of data-driven personalization, and Gen Z’s unique banking behaviors.
The findings challenge some common assumptions about generational differences in banking preferences and highlight important opportunities for financial institutions.
Prefer to read the conversation? Check out the edited Q&A here.
